Position:  Customer Support Specialist – Product Support

Location: Reno, NV - USA Parkway Area

Reports To:  Customer Service Manager

1st Shift (Monday thru Friday) - 8:00am - 4:30pm

Primary Responsibilities:

• The Customer Support Specialist will be responsible for:
• Handling customer questions on use and installation of our products using      company supplied literature and training.
• Processing of customer calls and e-mail inquiries with regards to      pricing, availability, order status and other related matters.
• Provide sales and marketing support to our distributors, architects,      contractors, and other interested parties.
• Process customer sample requests. 
• Set up and maintain sound and current records and files in Customer      Relationship Management software and other electronic databases.
• Cultivate a professional relationship with the sales and marketing      personnel of our distributors, dealers, and other trade professionals. 
• Complete special projects as directed by management.
• Represent Schluter Systems L.P. in a professional, positive, and      enthusiastic manner in all matters.

Benefits:

• 401(k)
• Bonuses - Quarterly, Bi-Annual and Annual
• Dental Insurance
• Health Insurance
• Life Insurance
• Disability Insurance
• PTO – (Paid Time-Off)
• Vision Insurance 

 Skills/Requirements:

• High School diploma / college preferred
• Excellent verbal and written communication skills
• Knowledge of MS Windows and MS Office
• Two (2) years customer service experience
• Ability to work in a team environment and take initiative
• Well organized and detail oriented
• Bilingual Spanish Highly Desirable
• Other Duties Assigned

Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. 

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