Customer Service Representative
Job Type
Full-time
Description

INBOUND / OUTBOUND CUSTOMER SERVICE REPRESENTATIVE

We are the market leaders and want our employees to continue to excel and move up the ladder. We are a very aggressively growing company and we want only the very best and very motivated.

With generations of experience delivering the highest quality service available to thousands of customers, All American Home Service offers Plumbing, Heating, and Drain & Sewer services and is fully dedicated to maintaining its position as Juneau’s #1 rated service company. All American Home Service is a A+ rated by the BBB and delivers Service You Can Trust!

Why join our team?

• Plenty of advancement opportunities

• New service vehicles and top grade stock

• Paid vacation AND birthday

• Bonuses available on top of base pay

• We live by our core value "Great place to work -- All for one and one for all!"

The primary function of the Customer Service Representative is to convert outbound and inbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and services. This position handles service calls from customers projecting a professional image. He or she will also utilize his or her customer service training to educate and establish rapport and assist customers in choosing services and products.

 

Benefits:

IRA and company matching

Health insurance

Health savings account

Vacation pay

Holiday pay

Birthday pay

Paid training

Friendly work environment

Spiff program

Family fitness plan


Schedule:

Monday to Friday

Overtime available

Weekend available

Requirements

• Pass background check and drug screening

• Must be comfortable with selling over the phone

• Must have strong communication skills, including a pleasant phone demeanor

• Ability to work in a fast-paced environment where changes are common

• Must be able to listen and resolve customer inquiries while updating account information

• Must be able to utilize office phone, cell phone, text, email, and internet at a high level of expertise

• Must be motivated to work independently and multi-task

• Perform other duties as assigned by management.