Position Title: Guest Relations Intern (Internship, Unpaid)
FLSA Classification: Internship, Unpaid
The Country Music Hall of Fame® and Museum the Guest Experience and Admission Analytics Department
The Country Music Hall of Fame® and Museum has an opening for an unpaid internship in the Guest Experience and Admission Analytics Department
Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music while providing diverse learning opportunities. The core exhibit follows the story of country music from its folk beginnings through its emergence as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to ultra-contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.
Departmental Overview: The Guest Experience and Admission Analytics Department is responsible for box office sales for the Museum, Hatch Show Print Tours, Historic RCA Studio B Tours, and other publicly ticketed events and programs. The Department manages staff that impacts the guest experience, such as but not limited to Box Office Sales, Information Desk, Membership Desk, greeters, tour guides, reservationists and ushers all while providing excellent customer service and hitting revenue goals.
Internship Overview: The Country Music Hall of Fame® and Museum offers unpaid internships that advance the educational goals of the student as well as the Museum’s mission. Internships are designed for a minimum commitment of 20 hours per week for a minimum of 12 weeks with consideration given to individual university requirements. Additional adjustments to the 12 week, 20 hour schedule will be at the discretion of the internship supervisor. Educational programs which operate on a quarterly basis will be accommodated. Motivated students who are seeking hands-on experiences in a team-oriented environment will find excellent opportunities at the museum.
The Guest Relations intern will consistently provide strong customer service and be able to make decisions and work well in a fast-paced environment. Candidates should have strong verbal/written communication and organizational skills. An open, friendly attitude and pro-active work ethic are essential. The intern will assist Guest Relations management in functions relating to the daily operations of front line staff.
Specific Internship Duties:
• Work front line positions as needed: Front Greet, Box Office, Elevators, etc.
• Work in Box Offices selling tickets, packages, memberships
• Work the Information Desk and help with group check-in, tickets, vouchers, etc.
• Attend and observe master schedule meetings and other department meetings
• Assist with special events and programs such as CMA Music Fest, Songwriter Sessions, Sharing the Art of Songwriting, autograph signings, and other events in the Ford Theater
• Assist with CMA Theater events including help with logistics and crowd management
• Work with daily, monthly, and event scheduling
• Assist with schedules for public and group tours of Studio B and Hatch Show Print
• Shadow the Guest Experience management team during the hiring process
• Work with keeping staff documents updated
• Become familiar with reports, scanners, and turbo
• Shadow the Reservations Department
• Perform various organizational tasks and projects
Conditions of Internship: