The Communications & Policy Coordinator reports directly to the Chief of Communications & Policy, advancing the voice and position of the organization, with an emphasis on corporate, B-to-B, media relations, economic development communications, and government relations. The person in this position will be a collaborator, working most closely with the Marketing Team, but also colleagues throughout the organization so that he/she can tell the story of DDI and Downtown Dallas on all platforms.
The ideal candidate is a polished communicator with the confidence to deal directly with reporters, DDI board members, business executives, elected officials, and other key Downtown stakeholders. He/she is a wordsmith, an experienced writer, and a thorough editor with extreme attention to detail. The coordinator will spend a significant portion of their time exploring Downtown to tell the stories of the people and places that make it unique.
The communications & policy coordinator will engage email audiences, stakeholders, DDI members, and others through the effective utilization of the organization's communications, websites, collateral, and promotional programs. This includes responsibility for creation and detailed execution of e-mail newsletters, and special project initiatives. The coordinator will engage and grow email lists, increase website traffic, ensure DDI has current and relevant stories in the marketplace, including through media pitches, and increase frequency of original DDI specific content in the marketplace.
The ideal candidate shows initiative such that he/she requires minimal supervision in generating new and original ideas both for day-to-day communications and broader communications and marketing campaigns.
Job Duties and Responsibilities
• Master scheduler and strategist for all DDI Email content to ensure that the organization is hitting the right audience, with the right messaging, at the right time.
• Serve as the writer, editor, and producer for signature newsletters, annual Dallas Business Journal insert, the Annual Report, and special publications that are distributed to key audiences.
• Develop ideas on new e-newsletters regarding core DDI/Downtown priorities/topics.
• Serve as lead coordinator of DDI’s Downtown emergency communications system (currently known as “DERT Alerts”).
• Work strategically to build and update database of text message/email subscribers to new and improved platform recently purchased by DDI.
• Manage Downtown and DDI-related pitches to local media outlets.
• Field media inquiries and propose a course of action in response.
• Strategize government relations plans at local, state, and federal level.
• Performs other duties as assigned.
Education and Experience
• BA/BS degree in Journalism, Public Relations, Marketing, or related field
• Minimum of 3 -5 years of progressive, relevant work experience
• Ability to communicate with all levels of management.
• Master of MailChimp, Meltwater, or comparable platforms and expert on email communications and social media best practices, trends, and analytics.
• Familiarity with (and passion for!) Downtown Dallas, and a willingness to be in and around Downtown during work hours, as well as evenings and weekends as warranted to execute key job responsibilities.
• Excellent verbal and written communications skills
• Ability to maintain confidentiality of sensitive information
• Proficient computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
• Experience in Microsoft Office applications; Word, Excel, Outlook, PowerPoint, Visio, Publisher
• Working knowledge of graphic programs within the Adobe Suite and CMS website and blog management
• Professional maturity: The ability to separate feelings from the real issues at hand. The ability to challenge the substance of our beliefs and biases of our observations legitimately and objectively. Remains calm under pressure and in stressful situations.
• Initiative: Takes a responsible, proactive approach and willingness to get things done independently; readiness to take the lead on new projects, ideas, tasks, or assignments. Eager to support colleagues and promote their great work.
• Responsibility: The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
• Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
• Flexibility: Demonstrate responsiveness and adaptability following change initiatives and demonstrates ongoing support for change efforts.
• Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems and applications used in performing this role, and understands the impact this role has on other business functions within the organization
• Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
• Problem Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully.
• Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data/information
• Organization: Uses time efficiently by prioritizing and planning work activities. Methodical and efficient in structuring tasks to be accomplished.
• Integrity and Respect: Demonstrates upmost level of integrity in all instances and shows respect towards others and towards company principles.
• Judgment: Demonstrates ability to make independent and sound decisions in all situations.
• Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
• Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Computer Savvy: The knowledge and ability to use computers and technology efficiently and effectively.
• Collaboration and Partnership: Encourages and embraces dialogue from team members, while anticipating and resolving conflicting differences by exploring mutually agreeable solutions.
• Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.
• Light physical activity performing non-strenuous daily activities of an administrative nature.
• Perceiving the nature of sounds with or without correction, to receive detailed information through verbal communication.
• Activities in which you must convey by spoken, detailed word or important spoken instructions to others accurately, loudly, or quickly.
• Close and distance vision
• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Position may require work outside for special events
• Moderate noise (business office with computers and printers, light traffic)
• Normal schedule – Monday - Friday, 8am -5pm; extended hours as necessary