Operations Specialist
Tucson, AZ Operations
Job Type

The Operations Specialist promotes strong internal controls and regulatory compliance while supporting key operational activities for Retail Banking, Operations, E-Banking, Accounting and Administration. Responsible for ensuring the smooth operation of various processes that contribute to the growth, profitability and support of products and services offered by the organization. Responsible for providing exceptional internal and external client service while managing multiple and competing deadlines, maintaining attention to detail, demonstrating organizational skills, and following through on commitments to internal and external partners.  

Essential Duties and Responsibilities:

· Respond to internal and external client requests and inquiries in a friendly and timely manner. 

· Execution of Operations duties including, but not limited to, processing wire transfers, return items, adjustments, Remote Deposit Capture (RDC) management, Mobile Deposit management, Debit Card management, ACH and Online Banking processes.

· Review and/or approve daily reports.

· Provide operational support including daily review of branch reports, NSF activity, returned items, Fedline activity, FDR transactions.

· Daily OD/NSF and Non Post item processing.

· Research Fed cash letter adjustments, process Fed returns and ACH transactions.

· Process foreign items and order foreign currency.

· Review ACH origination activity, batch files, and process incoming ACH returns.

· Review daily ACH, AFT, and Bill pay reports for unusual activity.

· Review OFAC and internet banking reports daily.

· Review online banking daily file activity / large transactions. 

· Work Large Dollar report/return any items if necessary.  

· Wire input, processing, and daily balancing, to include certification review of prior day activity.

· Respond to fraud alerts and file debit card disputes expeditiously.

· Maintain Stop Payments, Holds, and Returned Mail processes for the Bank.

· Legal logs - levies, subpoenas, garnishments, bankruptcy.

· Monthly IOLTA processing.

· Maintain Account Analysis counters and statements.

· Monitor and process Remote Deposit Capture and Mobile Deposit velocity exceptions.

· Setup new Remote Deposit Capture and Mobile Deposit for business clients.

· Assist with enhanced due diligence on new and high risk clients.

· Review BSA Global Monthly Suspect report.

· Review CTR/MIL/OFAC reports.

· Monitor customer activity from various resources for the detection of fraud, money laundering and suspicious activity.

· Review and validate daily transaction activity using reports to mitigate risk.

· Prepare custom query reports for regulatory, financial and board reporting.

· Conduct account research.

· Perform department certifications, including BSA monthly wire sorts and branch cash counts.

· File retention management.

· Maintain proficient knowledge of all applicable banking rules and regulations. 

· Assist BSA Officer with regulatory requirements, including but not limited to, BSA monitoring and various fundamental reporting.

· Aid in implementing new systems, improving efficiencies, and reducing costs. 

· Ensure a satisfactory rating of internal, external and regulatory audits. 




· Knowledge of community banking, branch operations, and regulatory compliance. 

· Work requires strong organizational skills, professional written and verbal communication, self-direction and teamwork. 

· Ability to provide client service, support bank objectives, and produce quality work within tight timeframes. 

Education and or/Experience:

· Minimum 3-5 years direct or related experience required

· Knowledge of state and federal banking regulations including BSA and CIP

· Thorough knowledge of operational functions, systems, policies and practices

· Demonstrates ability to resolve operational issues.

Computer and Software Skills:

· Skilled in operation of a personal computer and Microsoft Word, Excel, and PowerPoint

· Core banking systems

Certificates, Licenses and Registrations: N/A

Physical Requirements:

· Ability to work additional and flexible (i.e., mornings, evenings and weekends) hours as required.

· Occasional lifting, 25 lbs. or less.

· Sitting and standing for extended periods of time.

· Working on a computer for extended periods of time.

· Requires vision, hearing, speech, movement of wrists, hands, and fingers.

This position description is a general outline of essential and common functions related to the performance of your job. It is not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required. All employees are expected to perform tasks as assigned by management, which, at times, may go beyond those defined by this position description.

Canyon Community Bank expressly reserves the right to change, modify or amend the position description and position requirements at any time.