Company Benefits:

• Competitive salary
• Relaxed Company Culture
• Value Recognition and Rewards
• 9 paid holidays
• Generous Vacation Allowance 
• Health/Dental/Vision Insurance
• Life Insurance and LT/ST Disability
• Birthday Paid time off
• Company 401K
• Company laptop & Cell Phone
• Team Outings & Events 
• Weekly Company Meals 
• Flexible Work/Life Balance Valued 

JOB SUMMARY:

As a member of the Enterprise Systems Group, you will deliver multiple Epicor ERP software implementations via consulting activities from kickoff to go live, on time, on budget, and to the agreed scope, as well as provide ongoing client support.

REPORTS TO: Director of Professional Services 

DIRECT REPORTS: None

TRAVEL: Yes, as needed

ESSENTIAL FUNCTIONS:

· Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training

· Communicate with customer to determine needs, and contribute solution design as well as overall business strategy

· Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state

· Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner

· Assist with generating quote specifications and proposal generation

· Ability to adhere to project timelines and meet Service Level Agreement goals

· Provide support for clients in a help desk capacity and assist in troubleshooting application questions

· Provide on-site training and consulting for clients if necessary

ADDITIONAL RESPONSIBILITIES:

· Maintain daily timesheet and expense report entries and submit them accurately and timely

· Other duties as required

  TECHNICAL SKILLS:

· High level (Intermediate) of proficiency in MS Office and SharePoint

· Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains etc

SOFT SKILLS & ABILITIES:

· Strong written and verbal communication skills

· Pleasant and professional demeanor in all client and internal communications

· Ability to multi task

· Intellectually resourceful with sound judgment and effective decision-making abilities

· Independent worker and able to work effectively on daily tasks without direct supervision

· Strong organization skills and ability to operate efficiently throughout daily tasks

· In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

· Demonstrates empathy with users and professionalism at all times 

· Work well with clients at all levels

· Operates with client satisfaction in mind

· Energy, enthusiasm and results-oriented

· Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

· Bachelor level degree

· Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software.

· Understanding of Manufacturing Operations

· Proven success in ERP software project implementation and deployment across multi-business verticals

WORK ENVIRONMENT/PHYSICAL DEMANDS:

· Use of computer and office equipment

· Ability to remain calm in stressful situations

· Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

· Ability to schedule for evening or weekend work occasionally

· Valid driver’s license in your state of residence and reliable personal vehicle