Participant Services Rep.
Job Type

The Participant Services Representative is primarily responsible for answering client queries in an accurate and time sensitive manner and in doing so, deliver world class service to internal and external clients of MidAmerica. 

This position provides all front-line customer support needed to address client needs regarding plans and benefits and the knowledge and ability to escalate cases to an appropriate department or member of staff as necessary.

Employees in this role are expected to provide the necessary information to the participants to satisfy their query and streamline their experience.


    Must have 1-3 years’ direct customer service experience

    Experience working in a fast-paced, high volume environment

    Ability to work independently and collaboratively with team members

    Consistently maintain a positive, patient, approachable and friendly attitude

    Regular attendance is required

    Proven capabilities with working knowledge of computer skills including all Microsoft Office Applications

    Retirement industry experience preferred with exposure to retirement fund types (403b, 401k, 457 or 401a)

    Working knowledge of IRS retirement regulations and ACA guidelines

    Health Reimbursement/Flexible Spending Account experience (medical billing, EOB’s, 213 eligible medical expenses, FSA debit cards, Dependent care eligibility)

    Solid understanding of plan guidelines