The Participant Services Representative is primarily responsible for answering client queries in an accurate and time sensitive manner and in doing so, deliver world class service to internal and external clients of MidAmerica.
This position provides all front-line customer support needed to address client needs regarding plans and benefits and the knowledge and ability to escalate cases to an appropriate department or member of staff as necessary.
Employees in this role are expected to provide the necessary information to the participants to satisfy their query and streamline their experience.
Must have 1-3 years’ direct customer service experience
Experience working in a fast-paced, high volume environment
Ability to work independently and collaboratively with team members
Consistently maintain a positive, patient, approachable and friendly attitude
Regular attendance is required
Proven capabilities with working knowledge of computer skills including all Microsoft Office Applications
Retirement industry experience preferred with exposure to retirement fund types (403b, 401k, 457 or 401a)
Working knowledge of IRS retirement regulations and ACA guidelines
Health Reimbursement/Flexible Spending Account experience (medical billing, EOB’s, 213 eligible medical expenses, FSA debit cards, Dependent care eligibility)
Solid understanding of plan guidelines