Victim Advocate Case Manager
Job Type

Position Title: Victim Advocate Case Manager

Supervisor: Advocacy Manager

FLSA Status: Exempt Employment Status: Full-Time (40 hours per week)

Department: Legal

Compensation: $45,000

The Victim Advocate Case Manager is responsible for providing crisis intervention, case management, advocacy, and support services for individuals and families who are experiencing or who have experienced intimate partner violence, sexual violence, and human trafficking. HopeWorks’ staff, board, and volunteers are invested and engaged in altering the systems and imbalances of power that maintain the status quo - including racism, poverty, and gendered violence. The successful candidate will have an understanding of the root causes of sexual and intimate partner violence and a commitment to social justice.

Minimum Qualifications:

  • Previous professional or volunteer experience working with survivors of intimate partner violence, sexual violence, or human trafficking OR Bachelor’s degree in psychology, human services, social work, criminal justice, or related field
  • Oral and written fluency in a second language (preferred but not required)
  • Passionate about the mission and philosophy of HopeWorks
  • Current driver’s license and reliable transportation with up to date insurance
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software
  • Ability to learn and be proficient in the ETO case management system
  • Ability to complete tasks with minimal supervision
  • Experience, ability, and willingness to work as a team with diversified staff
  • Ability to implement a strengths-based approach to providing trauma-informed services
  • Ability to engage in an anti-oppression and/or anti-racist lens when working with victims and survivors of gender-based violence

Essential Duties and Responsibilities:


  • Provide day-to-day case management and support to HopeWorks clients
  • Provide crisis intervention, safety planning, and residential assessments to hotline callers, clients requiring a hospital response, clients referred by the police or courts, and current clients
  • Maintain an on-call response under the direction of the Deputy Director for Services
  • Monitor on-going client needs during their length of service at HopeWorks and implement post program follow-up services
  • Conduct needs assessments and make linkages for appropriate referrals
  • Advocate with other agencies, landlords, housing providers, law enforcement, hospital personnel, criminal justice personnel, and others on behalf of clients
  • Complete intake and exit assessments as needed, managing related documentation with accuracy and timeliness
  • Deescalate client crisis and mediate conflict between clients
  • Assist clients in the completion of public benefits, housing, and other applications as needed
  • Complete all client documentation in a timely manner
  • Assist Residential Coordinators in responding to difficult situations including issues of client self-care, client-client conflicts, substance abuse, and mental illness
  • Collaborate with HopeWorks’ Residential Coordinators, Paralegals, Attorneys, and Clinicians to meet client needs
  • Utilize the agency vehicle to provide transportation to clients as needed
  • Other duties as assigned


  • Accurately complete client paperwork and compile reports as needed
  • Input data into HMIS and ETO
  • Assist Residential Coordinator with development of evidence-based programming related to health, wellness, and self-sufficiency
  • Maintain an up-to-date resource directory
  • Document and communicate all pertinent information or client issues to the pertinent HopeWorks team
  • Attend All-Staff meetings and all other meetings as directed by the Deputy Director for Services
  • Participate in regular weekly supervision with the Advocacy Manager to promote the provision of quality services
  • Other duties as assigned


Core Competencies:
An individual should demonstrate the following competencies to perform the essential functions of this position.


Dealing  with Ambiguity

Can effectively cope with uncertainty, change, and be   comfortable in situations that do not explicitly have written standards.   Tolerate and be comfortable with risk and uncertainty. 



Being accessible, consciously breaking down perceived barriers,   having appropriate body language, and using verbal communication for program   participants and co-workers to feel comfortable bringing and discussing   feedback. 



Show kindness, care, and a willingness to help and support   others, including program participants and co-workers.


Problem Solving

Identifies  and resolves problems in a timely manner as well as skillfully gathers and   analyzes information.


Commitment to Social Change and Social Justice 

Willing and able to approach their work with an understanding and appreciation of social   change and social justice issues


Communication: Oral and Written

Effectively  transfers thoughts and expresses ideas orally or in writing in individual or   group situations. Speaks comfortably with a diverse array of individuals and  groups.



Displays willingness to make decisions; exhibits sound and accurate judgment; and   makes timely decisions.


Crisis Intervention

Responds appropriately to a client in crisis. Uses a variety of methods to offer short   term, immediate help to individuals who have experienced an event that   produces mental, physical, emotional, or behavioral distress.


Crisis Management

Makes sound  and timely decisions under pressure. Recognizes what is most suitable in a particular situation. Effectively makes decisions in non-standard situations. Exhibits independence, decisiveness, and responsibility. Clearly and persuasively communicates decisions and orders to avert crises.


Planning and Organization 

Prioritizes and plans work activities; uses time efficiently; and develops realistic   action plans.



Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.


Safety and Security

Observes safety and security procedures and uses equipment and materials properly.



Supports and promotes an environment that appreciates and holds opportunities for all, regardless of race, religion, nation of origin, culture, gender identity or expression, sexual orientation, physical or mental ability, weight, health   status, age or other diversity factors.


Physical Demands

The  physical demands described here are representative of those that must be met   by an employee to successfully perform the essential functions of this   job. Reasonable accommodations may be   made to enable individuals with disabilities to perform the essential functions. While performing the duties   of this job, the employee is frequently required to stand, sit, walk, communicate, and hear. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel,   crouch, or crawl. The employee may frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Apply: Applicants MUST submit a letter of interest and complete resume to be considered.

Resumes submitted without a letter of interest will not be reviewed. The review of applications will begin immediately and continue until the position is filled. 

Due to the high volume of applications, we receive, we will only respond to applicants whose candidacy is being considered.

HopeWorks is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, gender identity, marital status, or sexual orientation, in accordance with federal and state law.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

NO phone calls


Salary Description