Virtual Experience Specialist (Call Center) - FLEXIBLE HOURS / PT
Rio Rancho|Santa Fe|Espanola, NM
Job Type
Full-time, Part-time
Description

This position will require working at one of our call center locations in Rio Rancho, Espanola or Santa Fe.  



Del Norte Credit Union is seeking an experienced candidate for a Virtual Experience Specialist position. The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow teammates.


Job duties of this position include but are not limited to:

  • Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
  • Assist members with financial services through a consultative approach to determine the most value-added products and/or services to meet individual member needs. This includes opening and closing accounts, answering questions about products and services, and problem resolution.
  • Provide universal dual support to the Support Services, Card Services, and Loan Operations.
  • Efficiently answers incoming calls and properly identifies caller to assist with online banking, telephone banking, and mobile banking needs. Responds to requests received by email, fax, and online banking.
  • Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.

**WFH / HYBRID ELIGIBLE

Requirements
  • A minimum of six months of similar or related experience with strong customer service experience.
  • High school education or GED.
  • Must have good communication and PC skills.
  • Critical thinker and effective problem solver.
  • Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications.
  • Proof of being fully vaccinated against COVID-19 prior to start date.