Travel Consultant-Extended Hours
Fully Remote Remote Worker - N/A
Job Type

Business Title: Travel Consultant/Corporate – Extended Hours

Reports To: Manager, Corporate Travel Center

Salary Classification: Non-Exempt, Full-Time

Job Summary

Provide quality customer service to corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.


  • Front-line corporate agent for later shifts.
  • Excellent customer service skills.

Essential Duties and Responsibilities Include

  • Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
  • Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
  • A high volume of monthly transactions is required.
  • Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
  • Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
  • Email monitoring and response.
  • Special Projects as assigned.

Transferable Skills

  • Exceptional oral and written communication skills.
  • Possess a passion for serving customers with proactive solutions.
  • Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
  • Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
  • Excellent critical thinking, analytical, and problem-solving skills.
  • Knowledge of corporate travel technology products.
  • Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
  • Ability to respond to change.
  • Ability to embrace diversity.
  • Professional manner and appearance.
  • Effective organizational and time management skills.


  • Minimum of four (4) years’ corporate travel experience is required.
  • Knowledge of travel agency operations is required.
  • Ability to work shifts to cover extended hours.
  • Advanced knowledge of Sabre reservation system is required.
  • Proven ability to handle multiple priorities simultaneously.