Senior Implementation Specialist
Job Type

The Senior Implementation Specialist will lead the deployment of the Akeso Clinic Excellences Solution (ACES) in multiple locations. This is a key strategic initiative to roll out our next generation platform to enhance the patient experience and deliver better outcomes.



Supervisory Responsibilities:

  • None.


  • Collaborates with the operations team to develop the Standard Operating Procedures and clinic flows that will be      incorporated as part of the ACES platform rollout
  • Works with the Director, Technology Implementation to design and development of the training, communications, and change      management plan for the ACES platform 
  • Develops and maintains the training, communication and change management material that is required for implementing the ACES platform
  • Executes the training, communications, and change management activities as part of the ACES platform rollout
  • Provides pre and post implementation support at the clinics
  • Works with clinic operations to ensure that the ACES platform continues to drive clinical and administrative excellence      through continuous optimization

Required Skills/Abilities: 

  • Knowledge of healthcare delivery processes and best practices
  • Thorough understanding of instructional design and development concepts 
  • Familiarity with organization change management principles
  • Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry
  • In-depth Knowledge of EMR / PM systems
  • Ability to collaborate with the operational and technical teams to ensure an effective transition to the ACES platform
  • Excellent analytical, logical thinking, and problem-solving skills
  • Excellent verbal and written communication skills      
  • Proficient with Microsoft suite of productivity applications

Education and Experience:

  • Bachelor’s degree, preferably in a Healthcare, Information Systems or Business 
  • related field, required.
  • At least three years of experience in healthcare systems implementation 

Physical Requirements: 

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times. 
Salary Description
$110,000 - $130,000 DOE