We seek a self-directed and highly detail-oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office.

Job Description:

All help desk personnel need excellent problem-solving, communication, and interpersonal skills, patience, a customer-friendly attitude, and the ability to work in a team environment. In addition, technicians should have a solid technical understanding of technology, including the various hardware, software, and networking systems being supported.

This position is more in-depth technical support. You will resolve phone and computer-related issues for clients, work on various projects and help design and implement solutions (hardware and software) to meet unique client needs. 

While we need someone with a tier II skill-set, being a small business, we require that person to be a team player who will help with everything, even simple things like password resets and the famous "did you turn it off and on again."

Responsibilities:

• Provide technical assistance with telecommunication and computer hardware and software
• Resolve issues for clients via phone, in person, or electronically 
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Manage and perform project work, such as a server or email migrations.
• Work with a WIDE range of legacy and cutting-edge software and hardware; you don't have to be an expert in everything, but you need to be able to figure it out.
• Manage a team of IT professionals to accomplish the detailed task 

Qualifications:

•  Previous experience in IT, customer service, or other related fields
• Comfortable working on various operating systems (Mac, PC, Linux, Mobile platforms)
• Strong networking fundamentals (Routing, Subnets, Firewall management)
• Familiar with Microsoft best practices for Active Directory, Intune, MS 365
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Project management skills

Bonus Points:

• MSP Experience
• Experience with Autotask PSA and Ninja RMM
• Microsoft Certifications

BENEFITS:

• 401K with employer match
• Profit sharing plan
• Competitive wages
• Health Care Coverage
• Paid time off
• Employer-sponsored events

POSITION TYPE:

Full-Time/Regular

PHYSICAL:

The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ADDITIONAL GUIDELINES:

• 18 years of age or older.
• Able to provide proof of US Person Status
• Willing to submit to a drug screen
• Willing to submit to a background check

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided