Help Desk Support Supervisor
Job Type
Full-time
Description

We seek a self-directed and highly detail-oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office.


Job Description:

All help desk personnel need excellent problem-solving, communication, and interpersonal skills, patience, a customer-friendly attitude, and the ability to work in a team environment. In addition, technicians should have a solid technical understanding of technology, including the various hardware, software, and networking systems being supported.


This position is more in-depth technical support. You will resolve phone and computer-related issues for clients, work on various projects and help design and implement solutions (hardware and software) to meet unique client needs. 


While we need someone with a tier II skill-set, being a small business, we require that person to be a team player who will help with everything, even simple things like password resets and the famous "did you turn it off and on again."


Responsibilities:

  • Provide technical assistance with telecommunication and computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically 
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Manage and perform project work, such as a server or email migrations.
  • Work with a WIDE range of legacy and cutting-edge software and hardware; you don't have to be an expert in everything, but you need to be able to figure it out.
  • Manage a team of IT professionals to accomplish the detailed task 

Qualifications:

  •  Previous experience in IT, customer service, or other related fields
  • Comfortable working on various operating systems (Mac, PC, Linux, Mobile platforms)
  • Strong networking fundamentals (Routing, Subnets, Firewall management)
  • Familiar with Microsoft best practices for Active Directory, Intune, MS 365
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Project management skills

 

Bonus Points:

  • MSP Experience
  • Experience with Autotask PSA and Ninja RMM
  • Microsoft Certifications


BENEFITS:

  • 401K with employer match
  • Profit sharing plan
  • Competitive wages
  • Health Care Coverage
  • Paid time off
  • Employer-sponsored events

POSITION TYPE:

Full-Time/Regular

Requirements

PHYSICAL:

The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.


ADDITIONAL GUIDELINES:

  • 18 years of age or older.
  • Able to provide proof of US Person Status
  • Willing to submit to a drug screen
  • Willing to submit to a background check

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided


Salary Description
$25.00/$28.00 Per Hour