Volunteer Coordinator
Job Type

About the Organization

Canal Alliance is a nonprofit champion of immigrants who are challenged by a lack of resources and an unfamiliar environment. We believe everyone has the right to achieve their dreams. Every day, we educate, empower, support, and partner with motivated immigrants to best meet all their unique needs—from putting food on the table, to becoming American citizens, to learning English, to graduating from college. Because when we support immigrants, Marin becomes a place where everyone can live, work, and succeed.

Position Summary:

The Volunteer Coordinator is responsible for coordinating Canal Alliance’s efforts to recruit and engage volunteers. The position requires an effective, focused, organized and detail-oriented professional who has excellent customer service capabilities and an understanding of data management and analysis.

Essential Functions:

· Coordinate volunteer recruiting needs with directors and volunteer supervisors to ensure needed volunteer participation across the agency’s programs and operations;

· Support the agency’s volunteer engagement process by assisting volunteer supervisors to create volunteer job descriptions, coordinating the initial screening and intake of interested volunteer candidates and conducting exit surveys;

· Work closely with directors and volunteer supervisors to support and monitor volunteer activities, identify and resolve problems, and prepare regular progress reports and evaluations;

· Promote and maintain all volunteer opportunities required by Canal Alliance program and administrative teams;

· Manage online volunteer recruitment platforms (e.g. Mentor.org, Volunteer match, Idealist);

· Schedule and coordinate volunteer training and informational sessions;

· Identify and outreach to secure volunteers and donors through businesses, schools, social groups and other community groups, and follow up with community leaders and prospective volunteers;

· Coordinate and attend outreach events and opportunities to establish and expand relationships with prospective and current individual and corporate volunteers;

· Respond to telephone, voicemail, written, and e-mail inquiries for information regarding volunteers;

· Assist with implementation and training of agency-wide volunteer policies, procedures, and standards of volunteer service;

· Assist with the coordination of volunteer recognition programs and special events.

Volunteer Coordination for Development

  • Train and oversee Development volunteers to assist with department tasks;
  • Assist with the coordination of and volunteer support for special events implemented by the Development Department.

Data Management and Reporting

· Input contacts into our Salesforce Database and tracking relevant activities with those contacts;

· Enter and maintain accurate and complete volunteer records in Salesforce;

· Coordinate with the Human Resources team to conduct background checks for volunteers;

· Create volunteer reports out of Salesforce;

· Create targeted mailing lists out of Salesforce, and coordinate the production and mailing of volunteer communications;

· Other tasks as assigned by the Senior Development Manager.

Other Responsibilities:

  • Other duties as assigned by supervisor

*Our offices have been updated to support staff and client health and well-being during the COVID-19 pandemic. Candidates should be very comfortable navigating both hardware and software that allows for smooth in-person and remote communications and transitions. In accordance to public health orders and protocols, this position will operate in a mostly remote capacity, with some in-office requirements. Canal Alliance will supply all needed hardware for this position.


Education and Experience:

· Associate’s degree in a related field, Bachelor’s degree preferred.

· Minimum of two years’ nonprofit, human service, and/or customer service experience.

· Proficient in basic computer applications such as Outlook, Word, and Excel required.

· Knowledge of Latino, immigrant, or low-income communities.

Additionally Desired

· Experience with volunteer management.

· Knowledge of Salesforce.

· Bilingual in Spanish and English.

Qualifications- Skills and Knowledge:

· Excellent computer and technology skills, including facility with internet navigation, CRM/database, and Microsoft Office suite.

· Effective time management and work organization skills, with a high attention to detail.

· Excellent verbal and written communication skills with a positive, enthusiastic attitude.

· Excellent analytical and abstract reasoning skills, with the ability to think strategically, creatively problem solve, and exercise good judgment.

· Proven ability to work within dynamic teams and build strong working relationships with colleagues, and the ability to interact and work effectively with Directors, front-line staff, volunteers, clients and donors.

· Ability to work with minimal supervision, to handle multiple tasks and manage demanding situations effectively, showing strong initiative and being anticipatory rather than reactive.


Starting at $24 an hour. Compensation is commensurate with experience.

This is a part-time position for 30 hours per week with benefits. We offer a competitive salary with a benefits package that includes 3 weeks paid vacation a year, 12 days of sick leave a year and 100% paid employee medical & dental insurance. In addition, there are 12 paid holidays annually, a 403(b) retirement plan, a Flex cafeteria plan, long term disability insurance and an employee assistance program.

Key Competencies

Client Focus

Cultural Competence