Shift Manager/ Senior Residential Advisor

The Shift Supervisor/Senior Residential Advisor supervises and coordinates residential living operations during the assigned shift. Must be available to work any shift and day of the week due to a 24/7 operation.

Job Description:

Controls the movement of students between dormitories.

· Distributes dormitory supplies.

· Tracks dormitory performance as it relates to dormitory incentives, including student retention.

· Screens, interviews, and recommends the hiring of all Residential Advisors (RAs).

· Reports to the Residential Living Manager on all aspects of residential living operations.

· Provides orientation and other job-related training to RAs.

· Schedules work assignments and supervises and evaluates RA performance.

· Ensures that dormitory activity logs are accurately and completely maintained.

· Maintains and follows all non-health standing orders.

· Provides student instruction in developing and improving residential living skills.

· Ensures student accountability.

· Coordinate building, and equipment use.

· Maintains a safe and healthful work environment at all times.

· Ensures the students receive prompt and appropriate assistance in the event of injury, illness, emotional trauma, arrest, trouble at home or other traumatic experiences.

· Administers first aid and emergency medical procedures.

· Inspects dormitory areas to ensure cleanliness, safety, and attractiveness.

· Participates in student case conferences as deemed necessary.

· Maintains accurate/current records of student's personal/social development plans.

· Completes required reports timely and accurate.

· Maintains a student discipline to maximize social development engagement, participation, and learning. Collaborates with safety/security and other departments on student issues.

· Establishes a high degree of student rapport.

· Provides regular feedback to students regarding appropriate employability skills.

· Arranges student transportation when needed.

· Acts as center liaison to the Center Director after normal business hours.

· Submits timesheets within the time frame per center policy.

· Assists with the student leadership program.

· Follows the CDSS plan and Code of Conduct system daily.

· Works toward meeting performance standards and goals.

· Adheres to required property control policies and procedures.

· Maintains good housekeeping in all areas and complies with safety practices.

· Complies with all DOL guidelines, OFCCP regulations, Quality Assurance Plan (QAP) Bizzell Group policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.

· Demonstrates and abides by The Bizzell Group’s core values and operating principles.

· Models, mentors, and monitors appropriate Career Success Standards.

· Helps students become more employable through continuous reinforcement.

· Participates in PRH-mandated staff training. Failure to participate may result in disciplinary action up to and including termination.

· Performs other duties as assigned.


Key Competencies

Effective Communication

· Presents information both clearly and concisely and regularly confirms the correct interpretation of information.

· Very high standard of communication skills both written and verbal for the presentation of facts and ideas.

· Shows professional non-verbal body language and actively listens to others.

Organization of Work

· Action-oriented. Demonstrates the ability to handle several projects simultaneously with decision-making, flexibility, and problem-solving.

· Implements the key principles of time management, task allocation, and priority assignment in addition to personal organization.

· Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.

· Continually seek ways to improve employment services provided via the development of professional skills and personal growth.


· Demonstrates professional interpersonal skills when interacting with others. Abides by The Bizzell Groups’ Healthy Workplace Environment policy.

· Acts as a team player and builds professional relationships with coworkers to achieve goals.

Leadership & Management

· Ability to exceptionally manage and lead staff from diverse backgrounds.

· Committed to investing in and developing staff and positioning them to succeed.

· Mission-oriented and possesses a strategic vision.

· Motivates staff and provides coaching and/or feedback when needed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Proficiency with advanced Microsoft Office applications including Word, PowerPoint, Outlook, and Excel.

Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.

Ability to develop and maintain professional and collaborative relationships with students.

Knowledge of residential living and dormitory procedures and practices.

High level of communication, interpersonal, organization, and leadership skills.


A minimum of two years of related experience as a Residential Living Supervisor or related supervisory experience in a similar environment is preferred. Minimum one year working with youth or related experience and/or training.


Associate degree in a human services field such as Social Work, Psychology, Sociology, Counseling, or related fields from a college or university and/or equivalent combination of education and related experience.

Certificates, Licenses, Registrations

Valid State Driver’s License.