Residential Living Manager

The Residential Living Manager plans, supervises, and coordinates residential living and recreation operations and oversees the Student Government Association (SGA) and student leadership program.

Job Description:

· Oversees all residential and recreation operations.

· Ensures all DOPs/SOPs meet PRH requirements and are updated and adhered to.

· Approves the hiring of all social development staff.

· Provides orientation and other job-related training to social development staff.

· Schedules staff to ensure supervision of all areas to assure safety, security, and accountability of students at all times.

· Delegates work assignments and supervises and evaluates staff performance.

· Develops mechanisms to ensure communication and feedback occurs with center staff, department staff, student leaders, and students.

· Ensures student accountability procedures are adhered to on a daily basis.

· Maintains a safe, secure, clean, and attractive environment at all times and ensures students are involved in managing their areas and in maintaining cleanliness.

· Inspects dormitory/recreation areas to ensure cleanliness, safety, and attractiveness.

· Completes required reports timely and accurately.

· Ensures staff establishes a high degree of student rapport.

· Ensures staff confronts negative behavior and reinforces positive behavior.

· Ensures staff provides appropriate feedback to students through the ESP system.

· Follows the CDSS plan and Code of Conduct system daily.

· Develops and implements a comprehensive student leadership program in the residential and recreation areas.

· Ensures that a comprehensive recreation schedule is developed with input from students.

· Tracks participation of student recreation activities, ensuring a majority of students participate, and ensures the leisure time learning (LTL) program is implemented.

· Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP), The Bizzell Group’s policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.

· Reports to the Career Development Director on all aspects of residential living/recreation operations and Student Government Association.

· Adheres to required property control policies and procedures.

· Ensures that dormitory logs and files are accurately and completely maintained.

· Maintains and follows all non-health standing orders.

· Ensures that students receive prompt and appropriate assistance in the event of injury, illness, emotional trauma, arrest, trouble at home, or other traumatic experiences.

· Administers first aid and emergency medical procedures as needed.

· Maintains a high degree of student discipline in order to maximize social development engagement, participation, and learning.

· Participates in and/or schedules student case conferences, as necessary.

· Tracks student retention by dormitory on a monthly basis.

· Ensures departments have adequate supplies and controls inventories.

· Tracks dormitory performance and uses results for dormitory incentives.

· Coordinates an independent living program that provides instruction in improving skills.

· Evaluates personnel under his/her management and makes recommendations regarding disciplinary actions, promotions, and/or merit increases.

· Holds regular staff meetings at least twice a month, document meetings, and submit documentation to Center Director.

· Develops plans to work towards meeting performance standards and goals.

· Maintains good housekeeping in all areas and complies with safety practices.

· Demonstrates and abides by The Bizzell Group’s core values and operating principles.

· Models, mentors, and monitors appropriate Career Success Standards.

· Helps students become more employable through continuous reinforcement.

· Participates in PRH-mandated staff training. Failure to participate may result in disciplinary action up to and including termination.

Performs other duties as assigned.


Key Competencies

Performance Standards/Results

Effective Communication

· Presents information both clearly and concisely and regularly confirms the correct interpretation of information.

· Very high standard of communication skills both written and verbal for the presentation of facts and ideas.

· Shows professional non-verbal body language and actively listens to others.

Organization of Work

· Action-oriented. Demonstrates the ability to handle several projects simultaneously with decision-making, flexibility, and problem-solving.

· Implements the key principles of time management, task allocation, and priority assignment in addition to personal organization.

· Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.

· Continually seek ways to improve employment services provided via the development of professional skills and personal growth.


· Demonstrates professional interpersonal skills when interacting with others. Abides by The Bizzell Group’s Healthy Workplace Environment policy.

· Acts as a team player and builds professional relationships with coworkers to achieve goals.

Leadership & Management

· Ability to exceptionally manage and lead staff from diverse backgrounds.

· Committed to investing in and developing staff and positioning them to succeed.

· Mission-oriented and possesses a strategic vision.

· Motivates staff and provides coaching and/or feedback when needed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Proficiency with advanced Microsoft Office applications including Word, PowerPoint, Outlook, and Excel.

Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.

High level of leadership and management skills.

Knowledge in developing students with lifelong social and independent living skills.

Strong communication, organization, and conflict-resolution skills.


A minimum of two years of related experience as a Senior Residential Advisor or related supervisory experience in a similar environment is preferred.


Bachelor’s Degree from a college or university and/or equivalent combination of education and related experience.

Certificates, Licenses, Registrations

Valid State Driver’s License.