Privacy Policy

Genesis Homecare Agency


1. Introduction

Genesis Homecare Agency (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information we collect from clients, employees, applicants, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, and forms.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
     
  • Address
     
  • Phone number
     
  • Email address
     
  • Date of birth
     
  • Emergency contact information
     

Employment & Applicant Information

  • Work history and qualifications
     
  • Certifications (CNA, PCA, etc.)
     
  • Driver’s license and transportation details
     
  • Background check information
     
  • References
     

Health-Related Information (Clients Only)

  • Care needs and service preferences
     
  • Relevant health and wellness information necessary to provide care
     

Technical Information

  • IP address
     
  • Browser type
     
  • Website usage data (via cookies or analytics tools)
     

3. How We Use Your Information

We use collected information to:

  • Provide and manage homecare services
     
  • Process job applications and employment eligibility
     
  • Communicate with clients, families, and staff
     
  • Improve our services and operations
     
  • Maintain safety and compliance with applicable laws
     
  • Schedule visits and coordinate care
     

4. How We Share Your Information

We do not sell your personal information.

We may share information only when necessary with:

  • Internal staff and caregivers to provide services
     
  • Background check providers (for employment purposes)
     
  • Payroll and HR systems (e.g., Paylocity)
     
  • Healthcare partners or referral sources (when authorized)
     
  • Government agencies or regulators as required by law
     

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
     
  • Request corrections or updates
     
  • Request deletion of your information (where applicable)
     
  • Withdraw consent for certain uses
     

To exercise these rights, please contact us using the information below.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance user experience and track website performance.

You may adjust your browser settings to refuse cookies if preferred.

8. Third-Party Services

We may use third-party platforms (such as Jotform or scheduling tools) to collect and manage information. These platforms have their own privacy policies, and we encourage you to review them.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors without appropriate consent.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Genesis Homecare Agency

618 Magnolia Street

Madison, Ms 39110

601-914-9558