Privacy Policy Terral RiverService, Inc. (“Terral,” “we,” or “our”) is committed to protecting personal information and respecting the rights of individuals whose data we collect. This Privacy Policy explains how we collect, use, share, and protect personal data in accordance with applicable federal and Louisiana laws, including the Federal Trade Commission Act, the Louisiana Database Security Breach Notification Law (La. R.S. § 51:3071 et seq.), and other relevant statutes.
1. Definitions
In this Privacy Policy:
• “Personal information” means information that identifies, relates to, describes, or could reasonably be linked with an individual.
• “Sensitive information” means a subset of personal information that includes data such as medical records, biometric identifiers, Social Security numbers, and information revealing race,religion, or sexual orientation.
• “Data subject” refers to the individual to whom the personal information relates.
• “Processor” means a vendor or service provider that processes personal data on our behalf under a written agreement.
2. Scope of This Policy
This Policy applies to all personal information we collect from:
• Employees, job applicants, contractors, customers, and vendors
• Visitors to our websites or users of our mobile applications
• Anyone who interacts with Terral in the course of our business operations
This Policy does not apply to anonymized or aggregated data that cannot be reasonably linked to an individual.
3.How We Collect Information
We collect personal information through:
• Direct interactions, such as employment applications, service inquiries, and registration forms
• Automated tools, including cookies, access logs, and GPS tracking systems where applicable
• Third parties, including recruiters, background check vendors, insurance carriers, and public sources
4. Why We Use Personal Information
We use personal information only when there is a legal basis to do so. These purposes include:
• Fulfilling contractual obligations
• Complying with federal, state, and local legal requirements
• Supporting legitimate business needs such as fraud prevention, internal audits, or employee training
• Communicating with individuals who have given us clear and informed consent
5. How Long We Keep Information
We retain personal information for as long as necessary to meet our business or legal obligations. When data is no longer required, we securely delete it or render it anonymous. Retention timelines may vary based on the type of data and the nature of the relationship.
6. Sharing Information with Others
We may disclose personal information to:
• Service providers or contractors who assist us with payroll, benefits, security, logistics, or IT support
• Legal authorities, courts, or regulators when disclosure is required by law
• Business partners or affiliates under agreements that include appropriate privacy protections
• Third parties authorized by the individual
We do not sell personal data.
7. Cross-Border Transfers
If personal information is transferred to another state or country, we take steps to ensure the receiving party provides appropriate safeguards, including written contracts that comply with applicable U.S. and Louisiana standards.
8. Data Security Measures
We use reasonable administrative, technical, and physical measures to protect personal data, including:
• Encryption of sensitive data in transit and at rest
• Limiting access to data based on roles and responsibilities
• Security training for personnel
• Vendor security reviews and contractual safeguards
9. Individual Rights
Depending on your jurisdiction, you may have the right to:
• Request access to your personal information
• Correct inaccurate or outdated data
• Request deletion of your personal information, subject to legal or contractual exceptions
• Withdraw consent for marketing communications or non-essential data collection
• Receive a copy of your data in a portable format
Requests must be submitted to the contact listed below. We will respond within the timeframes required by law.
10. Data Breaches and Notification
In the event of a data breach that compromises personal information, we will notify affected individuals and government authorities as required under La. R.S. § 51:3074 and other applicable laws. Notification will include a description of the breach, types of information affected, and steps taken to address the incident.
11. Cookies and Tracking
We use cookies and tracking technologies to:
• Enable essential website functions
• Analyze usage patterns and improve site performance
• Deliver limited and lawful marketing content, where applicable
Non-essential cookies are used only with user consent where required by law. Cookie settings may be modified in your browser or within our Cookie Preferences tool.
12. Accessibility
We are committed to ensuring this Privacy Policy is accessible to all individuals. If you need a copy in an alternative format (such as large print, Braille, or audio), please contact us using the information below.
13. Contact Us
To ask a question, request access to your data, or exercise your rights under this policy, contact:
Terral River
Human Resources Department
318.559.1500