Introduction

Hospital Shuttle Services, a wholly owned subsidiary of Express Medical Transporters, Inc. (hereinafter “we,” “us,” or “our”) is committed to protecting the privacy of our customers, clients applicants and employees and their personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with all applicable federal, state, and local laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and Missouri state laws.

Information We Collect

We may collect the following types of information:

Personal Information:

1. Name

2. Address

3. Phone number

4. Email address

5. Date of birth

6. Insurance information

7. Medical information necessary for transport services

8. Criminal background information

9. Sex Offender registry information

10. Child and Elder Abuse registry information

Usage Data: Information about how you use our website and services, such as IP addresses and browser types.

How We Use Your Information

We may use your information for the following purposes:

Service Delivery:

To provide non-emergency medical or alternative school transportation services.
To schedule and confirm transportation appointments.

Billing and Payment: To process payments for our services.

Communication: To communicate with you regarding applications, appointments, billing, and other service-related inquiries.

Compliance: To comply with applicable laws and regulations, including HIPAA, Missouri Revised Statutes, and other legal obligations.

Marketing: To send promotional materials, newsletters, or other information about our services (with your consent).

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, scheduling software). These service providers are required to protect your information and use it solely for the purpose of providing services to us.

Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Express Medical Transporters, our clients, or others.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. This includes:

Encryption or password protection of sensitive information during transmission.
Regular security assessments and audits.
Limiting access to personal information to authorized personnel only.

Your Rights

Under applicable laws, you have certain rights regarding your personal information, including:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any inaccuracies in your personal information.
Deletion: You may request the deletion of your personal information, subject to certain exceptions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website along with the updated effective date. We encourage you to review this policy periodically to stay informed about our privacy practices.