Complete Homecare of America, Inc.
Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Complete Homecare of America, Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, employees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect the following types of information:
From Employees and Job Applicants:
- Full name, date of birth, Social Security Number
- Contact information (address, phone number, email)
- Employment and educational history
- Emergency contact information
- Background check and drug screening results
- Health information (as required for employment)
- Bank account information (for payroll)
From Clients and Clients’ Families:
- Name, contact information, and relationship to the client
- Health and medical history
- Insurance and billing information
- Care preferences and emergency contact details
From Website Visitors:
- Contact information provided via forms (e.g., inquiries or job applications)
- Technical data (IP address, browser type, pages visited, time spent)
2. How We Use Your Information
We use collected information for the following purposes:
- To provide personalized and quality homecare services
- To manage employee records and benefits
- To process payroll and taxes
- To comply with state and federal regulations
- To communicate with clients and staff
- For internal business purposes such as auditing and improving our services
3. How We Protect Your Information
We implement a variety of physical, technical, and administrative safeguards to protect your personal information, including:
- Secure storage and encrypted transmission
- Access controls and employee training
- Regular review of security practices and protocols
4. Sharing and Disclosure of Information
We do not sell or rent your personal information.
We may share information with:
- Authorized service providers for payroll, background checks, etc.
- Regulatory and licensing agencies as required by law
- Medical professionals and emergency services (when necessary)
- Legal authorities in response to lawful requests
5. Employee and Contractor Responsibilities
All staff are required to maintain the confidentiality of client and company information. Breach of this obligation may result in disciplinary action, up to and including termination and potential legal consequences.
6. Your Rights
Employees and clients have the right to:
- Access and update their personal information
- Request a copy of the data we hold
- Request that we delete or restrict use of their information (subject to legal limitations)
To exercise these rights, please contact us using the information below.
7. Website and Cookies
Our website may use cookies to enhance user experience. You can choose to disable cookies in your browser settings. We do not use cookies to collect personally identifiable information without consent.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website and shared internally with employees.
9. Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, please contact us at:
Complete Homecare of America, Inc.
128 Millport Circle, Suite 200
Greenville, SC 29607
Phone: 864-413-1414
Email: Operations@CompleteHomecareofAmerica.com