Platinum Communities Privacy Policy
At Platinum Communities, we respect your privacy and are committed to safeguarding the personal information of our residents, staff, and visitors. This Privacy Policy explains how we collect, use, share, and protect your information in accordance with Wisconsin law and best practices in assisted living community management.
Information We Collect
We may collect the following types of information:
- Resident Information: Name, address, phone number, email, date of birth, emergency contacts, health information (as needed to provide services), billing and payment information, and any other details relevant to your care and services.
- Staff and Job Applicant Information: Name, contact details, Social Security number, employment history, education, references, and any other employment-related information.
- Website and Digital Platform Usage Information: IP address, device type, browser type, and other technical information when you visit our websites or use digital services.
How We Use Your Information
We use personal information to:
- Provide and manage our assisted living services
- Ensure resident safety and high-quality care
- Communicate with residents, families, and staff
- Process billing and manage resident accounts
- Manage staff recruitment, employment, and training
- Comply with applicable laws and regulations
- Improve our services and operations
How We Share Your Information
We may share your personal information:
- With Service Providers: We work with trusted partners (like medical professionals, payroll processors, and technology providers) who assist in delivering care and managing our communities.
- As Required by Law: We comply with the Wisconsin Personal Information Protection Act (Wis. Stat. § 134.98) and may share information with regulatory agencies, law enforcement, or as otherwise required to protect health, safety, and legal interests.
- Business Transfers: In the event of a sale, merger, or other transfer of our business, your information may be shared as part of the transaction.
- With Consent: We may share information with your consent or as you direct.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction, in accordance with Wisconsin law.
Your Rights and Choices
- Access and Correction: You have the right to request access to and correction of your personal information that we maintain.
- Marketing Preferences: If you do not wish to receive marketing communications from us, you may opt out at any time.
- Job Applicant Rights: Job applicants have the right to access their employment application data, subject to applicable law.
Resident and Health Information
As an assisted living provider, we maintain the confidentiality of resident health information in compliance with applicable state and federal privacy laws. We only use and disclose health-related information as needed to provide care and services, or as permitted by law.
Children’s Privacy
Our services and employment opportunities are not intended for children under 13. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will provide notice by updating this policy on our website and changing the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Platinum Communities
Phone: 414-214-8950