Welcome to High 5 Hospitality. Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us. It also outlines your rights and choices regarding your data. By accessing or using our services, you agree to the terms described herein.

1. Information We Collect

a. Personal Information You Provide

  • Contact Information: Name, email address, phone number, mailing address.
  • Payment Information: Credit/debit card details and billing address (processed through secure third-party providers).
  • Account Details: Username, password, and profile preferences.
  • Feedback and Communication: Reviews, customer support messages, survey responses.

b. Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, pages viewed, access times, and referring URLs.
  • Location Data: Approximate or precise location, with your consent, for features like location-based services or order pickup.

c. Information from Third Parties

  • Loyalty or delivery services, social media platforms, or partners (e.g., DoorDash, Uber Eats, ToastTab) when you access our Services through these platforms.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services.
  • Process transactions and fulfill orders.
  • Personalize your experience and communicate relevant offers or promotions.
  • Manage loyalty programs and contests.
  • Conduct analytics and understand user behavior.
  • Respond to customer service inquiries.
  • Comply with legal obligations.

3. Sharing of Information

We may share your information with:

  • Service Providers: For payment processing, marketing, analytics, customer support, etc.
  • Business Partners: For promotions, events, or cross-brand experiences.
  • Legal Compliance: When required by law or to protect rights, safety, or property.
  • Corporate Transactions: In connection with mergers, acquisitions, or asset sales.

We do not sell your personal information to third parties.

4. Your Choices

You have certain choices about how we use your information:

  • Email Marketing: You can opt out using the unsubscribe link in our emails.
  • Location Services: You may disable location sharing via your device settings.
  • Cookies: Manage preferences through your browser or cookie settings.

5. Data Security

We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure.

6. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from them.

7. Links to Other Sites

Our Services may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

8. Your Rights (If Applicable)

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information (e.g., under the California Consumer Privacy Act or General Data Protection Regulation). Please contact us as outlined below to exercise your rights.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised “Last Updated” date. Your continued use of our Services constitutes your acceptance of those changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

High 5 Hospitality, LLC
505 Stanton Christiana, Newark, DE 19713
Email: HR@h5h.us
Phone:302-918-7833