CITIZENS ALLIANCE BANK

Human Resources SMS Privacy Policy

Effective Date: October 2026
Company Name: Citizens Alliance Bank ("We", "Us", "Our")
Program Name: HR Recruiting & Candidate Text Messaging Communication Privacy Policy

1. Overview and Scope

This SMS Privacy Policy explains how Citizens Alliance Bank collects, uses, and protects information when you communicate with our Human Resources and Recruiting Team through text messages (SMS/MMS).

This program is intended for job applicants, prospective candidates, and individuals interested in employment opportunities with Citizens Alliance Bank. Text communications may include recruiting outreach, interview scheduling, application status updates, hiring process notifications, onboarding information, and responses to candidate inquiries.

2.  Information We Collect

When you opt-in to receive text messages or communicate with our Recruiting Team via SMS/MMS, we may collect:

· Your mobile phone number

· Your name and contact information you choose to provide

· Information related to your employment interests, applications, or recruiting activities

· The date, time, and content of your text message communications with us

3.  How We Use Your Information

We use information collected through our text messaging program solely for recruiting, hiring, and candidate support purposes. This may include:

· Communicating about employment opportunities

· Scheduling or confirming interviews, meetings, or recruiting events

· Providing updates regarding application status and hiring decisions

· Sharing onboarding instructions and employment-related documentation requests

· Responding to questions or requests submitted by candidates

· Providing important information related to the recruiting and hiring process

4.  Data Sharing and Third-Party Restrictions

No Marketing or Sale of Information

Citizens Alliance Bank will not sell, rent, share, or disclose your mobile phone number, SMS consent information, or text messaging data to third parties, affiliates, or external organizations for marketing, promotional, or commercial purposes.

Service Providers

We may share information with trusted service providers that assist us in delivering and supporting our text messaging services, such as telecommunications carriers, messaging platforms, and technology vendors. These providers are authorized to use the information only as necessary to provide services on our behalf.

5.  Opt-In and Consent

Participation in our recruiting text messaging program is voluntary.

Candidates may opt-in by:

· Providing a mobile phone number during the application process and consenting to receive text communications

· Submitting a recruiting inquiry form that includes SMS consent

· Responding "YES" or another consent confirmation to an initial text message invitation

· Consent to receive text messages is not a condition of employment or consideration for employment.

Message frequency will vary based on recruiting activity and your interactions with our team. Standard message and data rates may apply according to your mobile carrier's plan.

6.  Opt-Out Instructions

You may stop receiving recruiting-related text messages at any time.

· To opt out, reply STOP to any text message from Citizens Alliance Bank.

· You will receive a confirmation message indicating that you have been unsubscribed from future text communications.

· For assistance, reply HELP or contact our Human Resources Department directly.

Please note that opting out of text messages may limit our ability to provide timely updates regarding your application or recruiting activities.

7.  Data Security and Retention

Citizens Alliance Bank maintains appropriate administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Text message records and related candidate information are retained only for as long as necessary to support recruiting and hiring activities, comply with legal obligations, resolve disputes, or enforce our policies.

8.  Policy Updates

We may update this SMS Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When material changes are made, the updated policy will be posted on our website or otherwise communicated through appropriate channels. The "Effective Date" at the top of this policy indicates when the most recent version became effective.

9. Contact Information

If you have questions regarding this policy or your personal data, contact:

Citizens Alliance Bank - HR Department
Email: humanresources@citizensalliancebank.com
Phone: 320-847-3702