1. Introduction
The Atlanta Community Food Bank (“ACFB,” “we,” “us,” “our”) is committed to protecting the privacy of our donors, volunteers, partners, and staff. This policy explains what information we collect, how we use it, and how we keep it secure.
This Privacy Policy applies to all personal information collected by the Atlanta Community Food Bank, whether through our website, text messaging, online applications, donation platforms, or other digital systems.
2. Information We Collect
We may collect the following types of information:
3. How We Use This Information
We use collected information to:
We do not sell personal information. The Food Bank is the sole owner of the information collected on this site. We will not sell, share, or rent this information or any donor information to others in ways different from what is disclosed in this statement.
4. Links to Other Websites
Our website may contain links to other sites for your convenience and information. The Food Bank is not responsible for the privacy practices or content of those external websites. When you leave our site and visit another, you are subject to the privacy policy of the new site. To make it clear, links from our site will generally open in a new browser window.
5. Cookies and Tracking
Cookies are small text files stored on your device to improve your experience. They do not contain personal identifiers. Rejecting cookies may limit site functionality.
6. SMS/Text Messaging
If you provide a mobile number, we may send you occasional SMS messages about volunteer opportunities, events, or urgent needs. You can opt out at any time by replying “STOP” or following the instructions in the message.
7. Artificial Intelligence
ACFB may use AI-enabled tools to analyze information, improve services, and enhance communication. Any AI use follows the same privacy standards in this policy. Data is never sold, and any third-party providers must comply with confidentiality and security requirements.
8. Equipment and Technology Use
If you use ACFB-issued equipment, devices, or networks, limited information about your activity may be collected for operational, security, and compliance purposes. Use of ACFB systems must align with our Acceptable Use and IT Security policies.
9. Third-Party Services
We work with trusted vendors (such as payment processors, IT service providers, and communication platforms). These vendors only have access to the information needed to perform their services and must follow strict confidentiality and security standards.
10. Data Retention
We keep personal information only as long as necessary for the purpose collected and as required by law. Once no longer needed, information is securely deleted or anonymized.
11. Children’s Privacy
Our services and website are not directed at children under 13. We do not knowingly collect personal information from children.
12. Security
We use commercially reasonable efforts, including encryption and secure payment processing, to protect personal information from unauthorized access. Access is limited to staff who need the information to perform their work, as well as trusted third-party providers who assist us in delivering services. These providers are required to follow strict confidentiality and security standards.
13. Your Choice and Rights
14. Notification of Changes
If we make changes to this policy, we will update the “last updated” date and post a notice on our website. If we use personal information in a new way, we will notify affected users and provide choices before proceeding.