Are you an experienced plumber ready to take the next step in your career? Infinity Texas Air is launching a brand-new plumbing division—and we're looking for a hands-on Plumbing Manager to help lead the charge. In this role, you’ll start by running service calls and then transition into building and managing the department from the ground up. This is a rare opportunity to shape a growing trade team within a well-established, values-driven company. If you have your RMP license, a passion for leadership, and a desire to be part of something big, we want to talk to you. 

Key Responsibilities:

• Run and manage residential and commercial plumbing service calls
   
• Exceed budgeted gross margin and net new membership goals
   
• Ensure techs present good, better, best options and maintain <5% A/R levels
   
• Manage job costs, productivity, and customer experience metrics
   
• Review and approve invoices and monitor payroll and material expenses
   
• Conduct daily huddles, weekly ride-alongs, and monthly 1:1s with technicians
   
• Lead recruiting, hiring, training, and disciplinary efforts
   
• Maintain compliance with safety protocols and injury reporting
   
• Track KPIs such as call board status, average sales, lead generation, and memberships
   

As a professional, detail-oriented, and customer-focused Plumbing Manager, you will lead the growth and performance of our Residential and Commercial Plumbing service teams. Your key responsibilities will include:

• Drive Performance:
   
  • Meet and exceed monthly gross margin goals for both Residential and Commercial plumbing services
     
  • Grow our membership program by achieving net new membership goals
     
  • Ensure technicians consistently present good, better, best options to customers
     
  • Monitor and maintain accounts receivable (A/R) at <5% of monthly revenue
     
• Team Leadership & Communication:
   
  • Set clear expectations and accountability for the Plumbing team to manage workload, control job costs, and meet margin goals
     
  • Build strong relationships with team members through open, responsive communication
     
  • Conduct effective monthly 1-on-1 meetings with each technician, reviewing personal goals and scorecards
     
  • Lead weekly technician ride-alongs with performance feedback and coaching
     
  • Participate in daily huddles to align team goals and plan ahead
     
• Operations & Safety:
   
  • Collaborate with branch leadership to create and execute monthly operational budgets that exceed performance targets
     
  • Oversee safety protocols, training, and incident reporting to ensure a safe work environment and minimize liability
     
  • Track and manage expenses, payroll, and invoices to control costs
     
  • Maintain department KPIs including call board, field conversions, average sales, leads, and membership growth
     
  • Resolve customer service concerns quickly and effectively
     
• Hiring & Development:
   
  • Support recruiting efforts by participating in monthly staffing meetings and conducting interviews
     
  • Train, coach, and develop team members, including hiring, terminations, and performance management
     
  • Uphold company policies and enforce the employee handbook consistently
     
  • Provide weekly payroll updates to manage time and minimize overtime
     
• Additional Duties:
   
  • Take on other responsibilities as needed to support department and company success

Qualifications: 

• Texas Master Plumbers License
• High School diploma or GED is required. 
• Minimum 3 years of experience as a supervisor or manager within a service industry operation. Proven, consistent track record of meeting and exceeding revenue objectives. 
• Clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s) 

**  Complete the Culture Index Survey as part of application process https://surveys.cultureindex.com/s/Pabx09Cdlw/113551