Intake Specialist - Client Screening Unit
Job Type
Full-time
Description

For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice by dismantling the legal barriers that perpetuate inequality. Legal Aid Chicago staff live our mission through our core values of equity, excellence, inclusion, kindness, and respect.


Position: 

Legal Aid Chicago seeks three full-time Intake Specialists in our Client Screening Unit (CSU). CSU is the central entry point for applicants seeking legal assistance from Legal Aid Chicago. Two positions will handle general screening for CSU. The other position will focus on providing services to older adults and fluency in Spanish is strongly preferred.


Responsibilities: 

Intake Specialists register all applicants for services in an electronic case management system, conduct telephone interviews to determine their eligibility for services, gather basic case facts, and identify basic legal problems. Applications for services are accepted by phone, online, in person, and through referrals from community partners. Intake Specialists apply Legal Aid Chicago’s eligibility guidelines and priorities to determine the appropriate level of service for clients. Intake Specialists provide referrals and give limited legal advice under the direction and supervision of attorneys. When more extended service may be warranted, they schedule appointments with one of Legal Aid Chicago’s Practice Groups.


Salary: Commensurate with experience. Legal Aid Chicago offers a comprehensive benefits package, including low-cost employer-paid health plan options, employer-provided group life and long-term disability insurance, fitness center access, generous paid time off, and much more.

Requirements
  • A minimum of a high school diploma, college degree preferred
  • Fluency in Spanish is strongly preferred
  • Computer proficiency, including familiarity with Microsoft Office applications
  • Excellent interpersonal, listening, oral and written communication skills
  • Be well organized, detail-oriented, and able to follow written instructions
  • Ability to work well under pressure
  • Interest in working with low-income and elderly clients


  

Cover letter, resume, and the contact information of two professional references are required to apply. Applications will be reviewed on a rolling basis and the position will remain open until filled. No phone or agency calls, please.



Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, or ex-offender status. Applicants who have experiences with our client communities are encouraged to apply.