Dispatcher - Mechanical
Austin, TX Mechanical Services
Job Type
Full-time
Description


 ** $18 to $23 an hour based on experience** 



WHO WE ARE

ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We’re pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you’ll quickly learn what it’s like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.

To learn more about ABC and to view a full list of our services, visit www.abchomeandcommercial.comm


HOW YOU CAN HELP US

As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.


WHAT YOU’LL DO

  • Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
  • Know, understand and execute the dispatch strategy/plan for each department/service trade.
  • Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
  • Maintain customer records by immediately updating account information.
  • Provide timely and accurate information to incoming customer requests.
  • Work in partnership with other employees to meet and exceed customer expectations.
  • Maintain a positive attitude at all times with customers, fellow employees, and supervisors.
Requirements

WHAT WE LOOK FOR

  • Previous scheduling and call center experience preferred.
  • Must be able to type at least 40 WPM, proficient in 10-key, and use a phone system.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Ability to communicate well, using excellent interpersonal and communication skills.
  • Must be able to adapt quickly in an ever-changing, fast-paced environment.
  • High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
  • Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
  • Excellent written communication skills, including spelling and punctuation.
  • Excellent team player with commitment to company values.
  • Proficient in Spanish a plus.
  • Ability to sit for long periods of time.

WHAT WE OFFER

  • Health, Dental, Vision & Life Insurance
  • 401(k) with company matching
  • Paid vacation and sick leave (PTO)
  • Profit sharing bonuses
  • Lead Now Program for all employees to increase earnings and pay
  • Company clubs & committees, and company outings
  • Paid trainings and development opportunities
  • Tuition reimbursement
  • Educational scholarships for employees and family members
  • Wellness program, including gym membership
  • Company vehicle with gas card (for service specialists)
  • Ability to work from home a percentage of the time (office staff only)

ABC is an Equal Opportunity Employer and participates in the E-Verify Program.