Customer Support Representative
Fully Remote TN Operations
Job Type
Full-time
Description

Who We Are:

Transcard is a fintech company that specializes in providing innovative cloud-based payment solutions to financial institutions, corporations, and governments throughout the U.S. Our funds disbursement and managing platform take the regulatory, time, and cost burdens off the payer, while providing payees secure, self-service options for receiving their money.

At Transcard we believe payments should be personalized for recipients and stress-free for businesses. Through our proprietary platform, Paynuver; clients can easily create secure cards and/or online payment accounts that disburses funds to any payee in a streamlined, compliant manner, ultimately saving time and cost.


Position Details:

This is a full-time position, working Thursday-Monday. Compensation will be based on the qualifications of applicant. You will report directly to the Director of Customer Care.


Location: 

This is a REMOTE opportunity with preference in US. We are unable to offer visa sponsorship.

Our corporate office is located in Chattanooga, TN.


Benefits:

Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401k Match!, Paid Time Off, Life-Disability Insurance, and more)


Please apply and see more job requisitions at:

https://www.transcard.com/careers


Essential Duties and Responsibilities:

· Assumes responsibility for the effective and professional completion of call center representative functions. 

· Receives customer telephone questions and complaints in a professional manner.

· Answers inbound calls in a timely manner.

· Responds to customer inquiries.

· Provides personalized customer service by responding to the needs of the customer.

· Manages and updates customer profile with the status of each customer.

· Coordinate with departments to achieve customer satisfaction.

· Build customer loyalty by meeting customer expectations.

· Evaluate problems of the customers and provide logical lasting solutions.

· File disputes for customers in accordance with Regulation E.

· Replies to all corresponding email. 

· Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.

· Keeps supervisor informed of significant problems.

· Corresponds with Fraud Department of potential fraudulent activity.

· Maintains effective working relations with the operations department 


Required Qualifications:

Customer Service Experience 


Eastern Standard Time (EST):

Shift :


Thursday: 10am-7pm

Friday: 10am-7pm

Saturday: 10am-7pm

Sunday: 10am-7pm

Monday: 10am-7pm


Education and/or Experience:

· Bachelor's degree preferred or equivalent work experience


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed.


No resumes from 3rd party vendors will be accepted at this time.