The Records Coordinator is responsible for providing administrative support to both student and faculty requests for: enrollment, registration, grading and transcript services. The Records Coordinator is expected to maintain accurate, confidential and permanent academic records. The Records Office works to provide timely information (as requested) to students, faculty, alumni and public constituents.
- Understand and follow the policies and guidelines outlined by FERPA.
- Understand and follow the policies outlined in the Greenville University Faculty and Employee handbook(s).
- Support student requests for information via phone, email or in person.
- Demonstrate a service centric attitude in supporting both internal and external requests.
- Provide quick resolution through the Freshdesk support system
- Confirm degree and declared majors are complete and accurate for students
- Notify the Student Accounts Office of any and all changes that could potential impact a student’s bill.
- Update course schedules, add/drop, independent studies and any practicum/internship requests in both Freshdesk and Jenzabar EX.
- Upload into Jenzabar all graduation applications and FERPA releases submitted by students.
- Be available to assist with New Student Orientation, Panther Registration Days, and Commencement activities.
- Work with entire Records Office staff to coordinate elements of commencement.
- Other duties as assigned by the Registrar.
- Monitor class, administrative, immediate and end of term withdrawals
- Update student demographics timely and accurately
- Complete enrollment verification requests
- Partner with Student Success to collect/confirm roster checks
- Update students of any changes made to their schedule including: 1.) Opening in a previously closed class; 2.) Cancelled classes; 3.) Changes required to class due to unmet prerequisites
- Manage classroom observations
- Serve on the New Student Orientation planning committee
- Complete transcript requests
- Scan and index all forms and hard copy student documents into ID: WebArchive
- Work with Admissions, Athletics, and School of Adult Studies to make sure transfer policies are consistently applied.
- Add all Proficiency, AP, CLEP, and transfer work onto student’s transcripts.
- Enter test scores from GU placement (English, math) exams.
- Enter all guest/endorsement student demographics & schedule data.
- Maintain records and registrations for students in University Pathways.
- Manage grade entry and incomplete grades.
- Enter registrations and grades for students purchasing Advancement Courses.
- Evaluate all transfer work and enter it into Jenzabar.
- Support Records and Greenville Central with projects or cross-training as assigned.
Knowledge Skills and Abilities:
- Contributes to a positive work climate by positively interacting with both faculty and staff up, down and across Greenville University.
- Remains competent and current by reading professional journals and literature, developing professional contacts with colleagues, attending professional development courses and attending training and/or courses as appropriate.
- Ability to multi-task in a fast-paced environment
- Ability to maintain a high level of confidentiality
- Strong interpersonal and communication skills
- Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds
- Enthusiastic and intuitive; high degree of motivation
- Ability to work in a team-oriented environment
- Associate’s Degree or minimum two academic years of college work required
- Bachelor’s degree preferred
- 1-2 years of office experience; prior Records Office experience preferred.
The university is located 50 miles east of St. Louis in an attractive residential community of approximately 7,000 people. Greenville was founded in 1892 and is affiliated with the Free Methodist Church, yet draws students from 40+ denominations. For additional information, please visit our website: www.greenville.edu
It is the policy of Greenville University not to discriminate on the basis of age, color, ethnic or national origin, disability, race, gender or prior military service in its educational programs, admissions or employment policies. Greenville University is committed to an environment of cultural and ethnic diversity; women and minorities are encouraged to apply.