Training Coordinator (HMIS)
Description

  

TITLE: Training Coordinator

REPORTS TO: Sr Manager of Information Services 

STATUS: Non-Exempt, full-time, hourly

LOCATION: Chicago, Illinois


Working at All Chicago: 

All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. 

 

All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.


All Chicago manages the Homeless Management Information System (HMIS), a system which manages data on Chicagoans experiencing, or at risk of, homelessness and the services they receive. Our team supports more than 1000 individuals with training, helpdesk services, and running and interpreting reports. Chicago also leverages this data to drive allocation decisions, set strategy and policy, and monitor progress toward ending homelessness. 


We bring a sense of urgency to our work, and actively seek to maintain a culture of innovation and collaboration. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org 


Position Summary:

The Training Coordinator is a key member of the HMIS team. The team works with the community to refine the structure of the HMIS system, creates reports, conducts in-person/virtual training and provides technical assistance for users across the Chicago Continuum of Care (CoC). The Training Coordinator helps ensure that HMIS is responsive to the needs of the community. The Training Coordinator’s primary responsibilities are to develop, revise, and deliver training materials in response to, and in partnership with, the community, and to provide data entry and other operational support to the community as required. The Training Coordinator leverages expertise with the operations of HMIS and the service delivery system to guide community partners in their use of HMIS. 


Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.


Specific Responsibilities: 

Develop, revise, and deliver training materials – approximately 45% of the job

  • Develop training materials or other written materials to support HMIS users in the adoption of new and refined workflows and to ensure high quality of data entered by the end user. 
  • Provide training on system security features and workflows and ensures service providers comply with all data quality processes and procedures, with an emphasis on data security and privacy
  • Ensure service providers are compliant with the HMIS agreements and execute the yearly renewal process.
  • Ensure all HMIS/training documents are current and consistent with the department’s communication plan.
  • Assist with all related administrative tasks to help staff the necessary committees and user groups.
  • Develop templates, take notes, create tools, assist with applications and other tasks as assigned. 
  • Schedule, plan meetings and appointments

Provide data entry and other operational support – approximately 45% of the job 

  • Understanding of HMIS system through experience and/or relevant training
  • Work with providers and agencies to verify adherence to their processes, policies, and data standards
  • Follow privacy guidelines as dictated by state and federal law
  • Helpdesk and Technical Assistance
  • Respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, persons of lived experience, service providers, and other stakeholders.
  • Maintain a high level of customer service when interacting with users.
  • Proactively address system issues and raise concerns to management, as needed.
  • Analyze and problem solve basic and consistent helpdesk issues with service providers.
  • Maintain the system’s resource knowledge base and identify new resources that are needed.

Other Tasks - approximately 10% of the position 

  • Keep current on trends and best practices in trainings and develop tools as needed 
  • Creates an annual professional development plan and actively works to meet identified benchmarks throughout the year. 
  • Actively participate in department, committee, and staff meetings.
  • Other duties as assigned.
  • Demonstrate excellent stewardship of departmental and organizational resources.
  • Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
  • Assists with All Chicago events and other activities as assigned. 
Requirements

  

Qualifications:

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

  • Minimum of a Bachelors Degree in Information Systems, Computing, Social Sciences or a related field or equivalent experience.
  • Minimum 2 years of professional experience in facilitating trainings with users of differing skillsets.
  • Experience coordinating training in a variety of formats, including in-person, webinar, and recorded video.  
  • Experience working in homeless services strongly preferred, as is experience with an HMIS
  • Good working knowledge/skills with Microsoft Office products including, but not limited to Excel, Word, PowerPoint, Outlook, and Access.
  • Excellent communication skills; ability to convey information in a clear and concise manner.
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
  • Proven ability to be flexible and work hard, both independently and in a team environment.
  • Willingness to work occasionally outside of normal business hours and to take on more responsibilities as assigned.

Work Environment

  • All Chicago's normal business hours are 9am to 5pm.  We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.   
  • All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.

Compensation 

  • Salary range for this position is $43,050 to $57,120, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave. 

To Apply: 

  • Please submit cover letter, resume, and salary range requirement to trainingcoordinator@allchicago.org 
  • Please write your name (Last, First) in the re: line of your email.