Customer Success Manager
WFH Flexible Customer Success
Job Type
Full-time
Description

Remote 

Full-Time   


We are a rapidly growing technology company, enabling electric utilities around the world to lead the energy transition with enhanced transmission grid flexibility, increased resiliency, and more grid capacity for renewable energy. We provide utilities with our patented, non-contact sensors for the real-time monitoring and predictive analytics they need to accelerate the path to a net zero grid. 


We are looking for an experienced, sophisticated customer success professional to jump into this adventure and build LineVision with us.  Google ‘Grid Enhancing Technologies’ and you will see that our technology is becoming increasingly important to how utilities operate. Regulatory and legislative tailwinds are adding even more momentum to our growth. This is the rare situation when new technology and the market have reached critical mass at the same moment, and it is simply time to go execute!


What will you do?

  • Work with leading electric utilities to deliver outcomes and expand their relationship with LineVision
  • Partner with our clients to deliver an exceptional customer experience from the initial sale through the lifetime of the engagement 
  • Identify key business outcomes and align people, process, and technology to achieve them
  • Drive a ‘land and expand’ strategy that results in growing business with our customers
  • Work cross-functionally with Sales, Product, Data Science, Operations, and others to prioritize action and deliver seamlessly to clients 
  • Help to build the Customer Success function by establishing processes and best practices
  • Carry the voice of the customer & market to influence product roadmap, marketing initiatives, and corporate priorities 
  • Stay current on industry standards, regulatory requirements, relevant technologies, competitors, and industry dynamics  

What do you need to succeed in this role?

  • A commitment to accelerating the clean energy transition 
  • A bachelor’s degree, ideally in engineering or a technical field, an MS or MBA is a great addition 
  • Experience within the energy industry building high-touch relationships and delivering technology solutions to large organizations, especially utilities 
  • A demonstrated ability to engage with both technical and business-minded stakeholders 
  • Highly organized approach to managing multiple projects and clients simultaneously
  • Ability to thrive amidst uncertainty; our customers’ needs, the regulatory environment, and our product are continuously evolving 
  • The ability and willingness to travel occasionally, including international locations 
  • Outstanding remote-team and client/partner collaboration and communication skills
  • An ownership mentality

What does joining LineVision mean for you?

  • Impact. You will be a critical player in the global energy transition. Your success will lead the industry toward a more resilient, reliable, and greener grid
  • Growth. Your success will contribute to the pace at which LineVision grows. 
  • Distinction. You will inspire the future by being part of a team that introduces a fundamentally differentiated solution to utilities that helps solve the challenges they face in updating and increasing the capacity of the current grid system
  • Ownership. You hold broad responsibilities with high autonomy in a communicative, collaborative, and fast-paced environment
  • Compensation. You are vested in a true success story, with competitive salary, benefits, and comprehensive PTO and leave policies, complemented by stock options in a high-growth company with world-class venture capital backing

Who we are...

  • We are a team of dedicated individuals who are passionate about helping to solve the biggest challenges facing today’s electric grid
  • We are a remote-first organization, but have teams in Boston, Denver, and Louisville 
  • We believe unlocking transmission capacity is critical to the resilience of our future grid and the ability to integrate renewables at scale
  • We value and benefit from the wide-ranging perspectives that come from a diverse and inclusive work environment

LineVision Inc is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.