Supply Model Manager
Fully Remote
Job Type

PICKUP® is the enterprise-grade, last-mile delivery service and one of the nation’s fastest-growing on-demand logistics providers. Our team features trust-verified PICKUP Delivery Pros delivering big & heavy items (including assembly) - from household essentials to furniture and mattresses - in as little as one hour. PICKUP has partnered with leading retailers and commercial businesses to transform their omnichannel delivery experience with solutions such as Contactless Buy Online Deliver From Store (BODFS). Our intelligent platform and success teams enable PICKUP Delivery Pros to consistently provide exceptional customer experiences. We currently operate in over 70 service markets with aggressive expansion plans. We are a customer-obsessed culture of creative problem-solvers. If this sounds like you, join our mission to build the best last mile in the nation.



As the Supply Model Manager, you will be responsible for creating, implementing, and monitoring the success of different operational supply models. You will also be creating operational SOPs for new supply models to ensure a smooth transition. This position will involve working closely with different departments within the organization to gain an overall understanding of the company’s needs.  

  • Support the development of long-term operational strategy
  • Conduct research and analysis on our operational effectiveness and processes
  • Work with MSM and RM to assess market trends and competitor activity
  • Develop different supply models and implementation plans based on the needs of the organization
  • MSM, RM, Product team, and Partner team
  • Work with MSM, RM, Experience Team, and HR to ensure we have adequate Delivery Pros for the service models and markets
  • Track selected KPIs to determine model success and adjust as necessary
  • Develop and implement new SOPs for the service models and their uses with Partners
  • Prepare and present new model findings and recommended actions
  • Understand and align with departmental goals to achieve overall success 

EEO Statement

PICKUP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PICKUP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.