The primary responsibilities of the training coordinator are to manage training approvals for the Detroit at Work system and to serve as a liaison to assigned contracted training providers, assisting with establishment of Master Training Agreements, providing technical assistance on the use of Detroit Employment Solution Corporation’s (DESC) information management system, and monitoring data records. The coordinator is responsible for management of training records and data, processing and approval of Individual Training Accounts and maintenance of training provider performance and accounts.
DUTIES AND RESPONSIBILITIES:
· Monitor and assist in oversight of DESC approved training providers and training programs including routine file reviews and annual site visits
· Manage training related data in DESC’s Launchpad data management system ensuring accuracy in data and timely submission of data from training providers
· Resolve customer and training provider complaints according to DESC policy and/or procedures with diplomacy and tact
· Draft Master Training Agreements and/or other training agreements as needed and required
· Provide technical assistance and other support to approved training providers, Detroit at Work Career Center staff and other stakeholders as required
· Generate and analyze reports to identify trends, areas of concerns and other relevant training information
· Draft documents that highlight training programs and other related information to be published on the Detroit at Work website, marketing materials and/or shared in Launchpad
· Build and maintain professional relationships with training providers, career center staff and other stakeholders
· Facilitate one on one meetings with training providers to provide programmatic updates, review data, and other relevant training related information.
· Draft training provider performance scorecards at least twice a year, communicate results and provide technical assistance related to performance and status with DESC
· Review submitted requests for ITAs for accuracy and approve those that meet criteria
· Ensure that ITAs are charged to the appropriate funding source, following guidance provided by DESC management
· Assist management in monitoring expenditures by preparing and reviewing reports on a regular basis
· Communicate directly with the Preferred Training Providers and Detroit at Work Career Centers to inform them of the approval status of ITAs. Utilize DESC’s information management system to generate approval reports for each provider
· Assist in reviewing submitted invoices and ensure all supporting documentation is included
· Perform other administrative and clerical duties to support Manager of Sector Training Programs
· Meet expectations and requirements of internal and external stakeholders. Act with customers in mind, establish and maintain effective relationships. Gain trust and respect.
· Cross-train with Administrative Support Clerical Staff to cover duties during absences, as well as support a corporate workflow pool process
· Attend meetings and trainings as required
· Perform special projects and assume responsibilities as assigned
The above functions are intended to describe the general nature and level of work to be performed by the person assigned to this position. They are not intended to be construed as an exhaustive list of all duties and responsibilities of the position.
JOB QUALIFICATIONS and COMPETENCIES REQUIRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or ability required for a general or specific area. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Required competencies include, but are not limited to:
· Must be highly organized and have the ability to manage multiple projects concurrently.
· Ability to effectively use data management systems and Microsoft Word, Excel, and PowerPoint, and Adobe Acrobat
· Committed to continuously improving oneself. Works to deploy strengths and works on compensating for weaknesses and limitations
· Learns quickly. Open to change. Analyzes both successes and failures for improvement opportunities
· Has critical thinking skills and the ability to resolve problems. Proactively anticipate issues, propose solutions and communicate timely.
· Must exhibit strong communication skills, professionalism, diplomacy, and ability to appropriately interact with staff, participants, and local stakeholders while maintaining working relationships in all aspects.
· Must be able to work under pressure with the ability to reprioritize in order to meet deadlines.
· Must be able to maintain strict ethical legal adherence and confidentiality at all times.
EDUCATION and EXPERIENCE:
Must have high school diploma or equivalent, post-secondary credential desired. A minimum of three (3) years of related experience. Equivalent combination of professional work experience, training and education may be substituted for formal education requirements.
Valid State of Michigan Driver’s License – Position requires field work.
Background check and drug screen required