This position is responsible for assisting with technical support of desktop computers, applications, and related technologies. Support includes installation and testing of computer systems with established standards and guidelines. Must possess strong troubleshooting and diagnostic skills to resolve unique, non-recurring issues. Employee also assists in the maintenance and testing of network servers and associated equipment.
Assists staff and clients with the installation, configuration, and operations of hardware and software within established standards
Works in a Help Desk role responding to incidents in a timely manner
Hosts training sessions and orients staff on use of hardware and software
Assists in creating and maintaining technical and training documentation and processes
Provides on-site support as needed for all satellite offices.
Testing and replacement of hardware
Physical setup of computers and equipment
Must be experienced in the field of technical support and have a minimum of 2 years of experience in a help desk and staging environment.
This person must be a self-starter with excellent written, verbal and interpersonal communication skills. Ability to research, analyze and
Has initiative and ability to work without supervision, strong multitasking
Understanding of basic network and client-server architecture and infrastructure.
Strong troubleshooting and problem solving ability
Experience monitoring and reporting in fast paced environments
Relevant industry qualifications and experience
Ability to maintain strict confidentiality with privileged information
Proper phone and office etiquette
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of customer service principles and practices
Effective listening skills
Equipment to be Used
This person must be able to operate computer, server and other office machines such as fax, calculator, telephone, and other equipment related to Information Technology.
Typical Physical Demands
This position requires sitting, standing, bending and reaching. This position requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone and other Information Technology equipment. This position requires normal range of hearing and vision. Position also requires being able to lift equipment of up to 50lbs.
Typical Mental Demands
This position must handle novel and diverse work problems on a daily basis. Personal maturity is an important attribute. Must have a long attention span in order to listen to people in an objective manner, perceive the real problems and bring issues to a successful conclusion. Must be able to resolve problems, handle conflict and make effective decisions under pressure. This position must relate and interact with people at all levels of the agency in a culturally competent manner.
Must hold a valid Missouri driver’s license, have and maintain a risk-free driving record.
Must be willing to undergo and clear initial and periodic child abuse/neglect, criminal history, sexual offender, and child care/elder care disqualification list screenings as conducted by the Missouri Department of Health and Senior Services utilizing the Family Care Safety Registry.
The position must submit fingerprints, if requested, for review by the Missouri State Highway Patrol and Federal Bureau of Investigation (FBI).
The position must undergo a pre-employment drug screen and a pre-employment physical with the results showing no evidence of communicable disease.
This position works in a variable office setting. This position requires driving an automobile on a frequent basis.
Presbyterian Children’s Homes and Services is a faith-based Christian organization. We provide Christ-centered care and support to children and families in need. We strive to serve like Jesus. We meet our clients where they are and treat them with respect. We focus on our clients’ strengths rather than their problems. And we encourage our clients to focus on their future rather than their past. When we do this well, we help our clients find hope and know the love of God.