Salesforce Administrator and Technology Manager
Description

  

TITLE: Salesforce Administrator and Technology Manager

REPORTS TO: Director of Technology Operations

STATUS: Exempt: salaried, full-time, exempt

LOCATION: Chicago, Illinois (Hybrid)

SALARY RANGE: $65,000 to $80,000


Working at All Chicago:

All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. 


All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.


We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like minded colleagues in a supportive environment as we help end homelessness.

Learn more at allchicago.org


Position Summary:

The Salesforce Administrator and Technology Manager leads the ongoing development of All Chicago’s Salesforce deployment. The successful candidate will have a record of accomplishment in improving processes and user adoption of CRM Systems, Software, and SaaS solutions. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. This role is part project manager, part Salesforce administrator, part tech generalist, and part business analyst. The Salesforce Administrator and Technology Manager will be responsible for executing the day-to-day con?guration, support, adoption, maintenance, and improvement of our SFDC platform and other software solutions. Over time this role will develop systems to measure our progress and, equally important, evolve and improve these systems. Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.


Speci?c Responsibilities:

Build and Customization – approximately 35% of the job 

  • Work with our Salesforce consultants and the Director of Technology to help plan the growth of our instance.
  • Customization of Salesforce application logic.
  • Interfacing/Integration Salesforce with other applications and databases. 
  • Customization of Salesforce database, pages, and views.
  • Manage Salesforce requests, troubleshoot database issues, and work with staff to come up with e?cient solutions to program needs.
  • Standardize and streamline fields, processes, and tools across the agency.
  • Keep current on trends and best practices in training and develop tools as needed.
  • Work on developing and implementing other technology projects and platforms with the Director of Technology Operations.

User Adoption/Database Administration – approximately 30% of the job

  • Create, implement, and train staff on improvements through regular application releases. Manage internal ticketing system for database requests. Work with the appropriate teams and leaders to prioritize these requests.
  • Create and execute processes to ensure agency data is clean, accurate and backed-up.
  • Understand other databases agency staff must interact with to help troubleshoot use and minimize duplicate data entry.
  • Manage Salesforce quarterly releases and updates and inform the director of any necessary action.
  • Review application and security logs.
  • Manage user accounts and security.
  • Maintain a disciplined change management process including the use of sandboxes 
  • Onboard new staff and provide training on how to use the system for their role in the agency.
  • Train staff on new Salesforce functionalities, con?gurations, and system-related processes. Maintain and improve training curricula for staff.
  • Create and strengthen systems for data collection, management, reporting and analysis.
  • Work in partnership with frontline staff and the leadership team to support initiatives towards a data- driven culture.
  • Assist in onboarding and offboarding staff.

Impact and Reporting – approximately 25% of the job

  • Maintain performance management that evaluates organizational performance against internal benchmarks.
  • Build out and manage compelling visual dashboards for management and staff to track organizational outputs and outcomes.
  • Analyze client data and make meaning of trends with program staff. 
  • Partner with other All Chicago teams to support reporting needs.
  • Ensure the accuracy of reports on a regular basis.

Other Tasks - approximately 10% of the position

  • Creates an annual professional development plan and actively works to meet identi?ed benchmarks throughout the year.
  • Actively participate in department, committee, and staff meetings. Other duties as assigned.
  • Demonstrate excellent stewardship of departmental and organizational resources. Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
  • Assists with All Chicago events and other activities as assigned.
Requirements

Requirements Quali?cations:

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

  • Track record of project management, particularly of complex, cross-functional initiatives.
  • Minimum of a Bachelor’s Degree plus ideally at least two years of experience administering a Salesforce system OR other CRM/database.
  • Salesforce Certification(s) required, Salesforce Admin 201 at a minimum.
  • Experience with FormAssembly, Apsona, NPSP, or Outbound Funds Module a plus.
  • Excellent testing abilities with strong attention to detail.
  • Experience working in homeless services or other social services strongly preferred. 
  • Ability to problem-solve user adoption challenges and complex database issues. 
  • Ability to frame appropriate analyses and draw conclusions from data.
  • An excitement about technology and its ability to positively impact the organization.
  • Excellent working knowledge/skills with Microsoft Office products including, but not limited to Office 365, Excel, Word, Teams, PowerPoint, Sharepoint, Outlook, and Access.
  • Excellent communication skills: ability to convey information in a clear and concise manner. 
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities. 
  • Proven ability to be flexible and work hard, both independently and in a team environment.
  • Willingness to work occasionally outside of normal business hours and to take on more responsibilities as assigned.
  • This position may require out of state travel approximately two times a year.

Work Environment

  • All Chicago's normal business hours are 9am to 5pm. We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.   
  • All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.

Compensation 

Salary is in the $65,000 - $80,000 range, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.