The IT Help Desk Technician provides day-to-day support with the set-up of computers, communication technology, and their systems. This position is also responsible for new user set-ups (company desk, cell phone, email, etc.), security monitoring, and management of security access into the building. The IT Help Desk Technician is based in Medina, OH and will spend 1 day per week at the Solon, OH plant to provide support.

Responsibilities:

• Active directory management
• Computer/image set-up
• Troubleshoot user issues and provide customer support
• Email set-up/management
• Network set-up/troubleshoot
• Move users and set up new offices
• Price and source hardware
• Contact vendors for projects and deliveries
• Support other Carlisle Plants virtually and in person
• Printer management/set-up
• Document control/shredding
• Develop automation of systems
• Maintain local servers
• Run network lines
• Wireless network set-up and support
• Installation of new updates and programs

Education & Experience:

• Associate degree in Information Technology or related field
• Minimum of 2 years of desktop, network, and operating system experience
• Demonstrated hands-on troubleshooting experience on Windows XP to Windows 10 platforms
• Experience in Desktop Management and Administration platforms
• Proficient with Microsoft Office 365