IT Help Desk Technician
Job Type

The IT Help Desk Technician provides day-to-day support with the set-up of computers, communication technology, and their systems. This position is also responsible for new user set-ups (company desk, cell phone, email, etc.), security monitoring, and management of security access into the building. The IT Help Desk Technician is based in Medina, OH and will spend 1 day per week at the Solon, OH plant to provide support.


  • Active directory management
  • Computer/image set-up
  • Troubleshoot user issues and provide customer support
  • Email set-up/management
  • Network set-up/troubleshoot
  • Move users and set up new offices
  • Price and source hardware
  • Contact vendors for projects and deliveries
  • Support other Carlisle Plants virtually and in person
  • Printer management/set-up
  • Document control/shredding
  • Develop automation of systems
  • Maintain local servers
  • Run network lines
  • Wireless network set-up and support
  • Installation of new updates and programs

Education & Experience:

  • Associate degree in Information Technology or related field
  • Minimum of 2 years of desktop, network, and operating system experience
  • Demonstrated hands-on troubleshooting experience on Windows XP to Windows 10 platforms
  • Experience in Desktop Management and Administration platforms
  • Proficient with Microsoft Office 365