Hospitality Assistant
Stanwood, WA Guest Services
Job Type
Part-time, Contract, Temporary
Description

SUMMARY

This position will work in a variety of areas throughout the ministry, including hosting/hospitality, accommodations, front desk, food services, recreation, maintenance and program. The range of work a Hospitality Assistant does is determined by their skill, training, and ability. In all things, the goal is to create a seamless experience for guests by providing a safe, fully functional, good-looking environment and hospitable service by the hospitality team of Guest Services (Front Office), Food Services, Accommodations, and Recreation. This position works in the spaces guests are using, proactively meeting needs, handling special requests, trouble-shooting A/V needs, and making sure common areas are kept clean, neat, and presentable. They also prepare for upcoming groups, assist with cleaning, set-up, take-down, food & beverage, recreation and activities, front desk, and elsewhere as needed. This position may also be assigned for durations of days, weeks, months to particular operational or program departments as needed. Anyone in this position shall, at all times, demonstrate cooperative behavior towards colleagues, guests and supervisors. Regular attendance is essential for this position.


TYPICAL DUTIES

Include the following (including out-camps, retreat houses, conference center, RV area). Other duties may be assigned.

Prior to Event:

  1. Confirm room set-up is as requested.
  2. Post meeting room signs marking who is using a particular meeting room.
  3. Check A/V, whiteboard markers, any other equipment, that it is working properly.
  4. Review aesthetics: heat/ventilation, clean windows, even blinds, general cleanliness, lighting.
  5. Coffee/tea and all supplies available.
  6. Special requests handled: snack delivery, ice water delivery, etc.


During the Event:

  1. Check in with Guest Services at beginning of shift to receive change orders, go over special requests, and make sure everything is covered.
  2. Confirm that the room is meeting guest needs.
  3. Be available to connect with group leaders and extend general hospitality while checking on rooms and being available to radio/phone calls throughout the grounds.
  4. Trouble-shoot issues that come up and engage Guest Services and Food Services as needed.
  5. Pro-actively maintain cleanliness, order, supply stock. 
  6. Set out snacks, ice water, coffee, etc. as requested.
  7. Remove snacks as needed when guests are done and before their next day's meeting.
  8. Check/refresh coffee/water, etc. as needed.
  9. Reach out to Guest Services and Food Services for help with special requests as needed.


Post Event:

  1. Turn-around team takes care of cleaning and re-setting room.
  2. Host puts away and specially-requested things that a turn-around team is not likely to know where the proper place to which it should be returned.
  3. Assist with cleaning and turning around facilities for the next group.


Common Areas:

  1. Fire Circles: wood, fire starter available, trash cans emptied, litter policed.
  2. Indoor Gym: balls pumped and available; basketball and volleyball nets available as needed.
  3. Playground, carpet ball, courtyards: litter and trash control. Sweeping as needed.
  4. Cedar Lodge Lobby, Prayer Chapel: General policing, wiping down and dusting furniture and window sills, cleaning windows inside and out.
  5. Out-camp facilities serviced similarly as conference center.
  6. Outside, sidewalks and entries: swept, litter policed, garbage emptied.
  7. Restrooms: policed as requested or needed.


Other

  1. Check in with Front Office (Guest Services) staff for any special nuances and change orders to start the shift.
  2. Reach out to other department managers for help when they cannot accomplish all of the special requests in the time needed.
  3. Inform Front Office of group needs that should be recorded for future reference and/or billed to the group.
  4. Support and assist operations program teams as needed.


The goal for this position is to provide a seamless experience of hospitality for our guests and to reduce the strain on Food Services, Accommodations, and Guest Services office to provide field support. This position works collaboratively with the service departments in making sure guests' needs and expectations are met.


MINISTRY STATEMENT

Warm Beach Camp Ministries exists to share the hope and love of Christ through camping ministries and experiences in the Pacific Northwest.

At Warm Beach Christian Camps and Conference Center, we exist to provide

Christ-centered environments, experiences and resources to draw people to God through camping ministries, conferences and events.


POSITION CLASSIFICATION

This may be a part-time, year-round hourly position, or a contracted summer position with duty hours scheduled on a monthly and weekly basis.

Requirements

QUALIFICATIONS

  1. A love for Jesus Christ and a desire to make Him known by word and deed
  2. A servant's heart and willingness to surrender personal rights for the sake of those served
  3. Willingness to go the extra mile in providing exceptional service
  4. Strong attention to detail and ability to see the entire range of elements making up an exceptional guest experience
  5. Warm, friendly demeanor and desire to extend personal hospitality
  6. Flexibility and ability to transition with grace and good cheer
  7. Ability to manage multiple deadlines, priorities, and in-coming requests with a positive spirit
  8. Creative problem-solver who is able to reach out to others to meet guest needs
  9. Functional understanding of audio-visual equipment and ability to provide basic operation, instruction, and trouble-shooting help
  10. Functional understanding of normal Camp operations in Food Services, Accommodations, Guest Services and Recreation
  11. Physical ability to walk or stand a great deal; sit occasionally, left up to 100 lbs occasionally
  12. Usually, someone suited for this position has worked in one or more operational departments already and desires to serve in a more flexible and wider-ranging capacity. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. Ability to apply concepts of basic algebra and geometry.


REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.


WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

CERTIFICATES, LICENSES, REGISTRATIONS

Food Handler's permit Driver's License