Salesforce Administrator
Fully Remote Remote Worker - N/A Operations
Job Type
Full-time
Description

Reports to: Director of Human Resources and Salesforce

Manages: N/A

Status: Full-Time; Exempt

Location: Remote Worker in the United States


You will manage the daily management of Salesforce including data entry and clean-up tasks to ensure data integrity and user adoption. You will report directly to the Director of HR and Salesforce. You will have a track record in using Salesforce and resolving both technical and functional support issues.


You Will:

  • Perform routine maintenance of Salesforce system including duplicate management, running pre-defined data audits, and ensure performance of Salesforce systems and products.
  • Prepare programmatic and organizational reports.
  • Setup and train new users on Salesforce.
  • Configure Salesforce changes including workflow, process builder, tasks, approval processes, page layouts, record types, dashboards, and reports.
  • Format and import program data.
  • Implement data clean-up projects.
  • Identify user training opportunities, including creation and updating of training materials.
  • Fill user requests as assigned.
  • Work with staff to improve the database and to improve processes.
  • Help with 3rd party integration maintenance, Salesforce upgrades, and implementations.
  • Maintain Experience Cloud.
  • Connect Form Assembly form applications, interim reports, and final reports to Salesforce and monitor submissions for accuracy.
  • Recommend updates to Salesforce to increase productivity.
  • Implement and install new applications to increase the usability and accessibility of the database.
Requirements

You Have:

  • 3+ years experience in the administration and maintenance of Salesforce systems.
  • Hands-on experience with Service Cloud and Experience Cloud.
  • Experience in the administration and maintenance of Salesforce systems.
  • Experience in performing Salesforce upgrades and ensuring successful integration.
  • Certified as a Salesforce Administrator preferred.
  • Knowledge of data integrity principles and practices.
  • Cross-cultural understanding and sensitivity to other cultural values, norms, and customs.

Working Conditions:

Work requires both sedentary and light physical activity including sitting at a desk using a computer, phone, and other office equipment. You may need to travel to relevant conferences.


Our Benefits:

  • Comprehensive health care coverage
  • Voluntary Dental and Vision insurance
  • Fully paid Long-Term Disability, Accidental Death and Dismemberment, and Life Insurance
  • Paid holiday leave including 9 holidays, Winter Break (December 24-January 1), and 40 hours of paid Volunteer PTO
  • Paid vacation, sick, and parental leave
  • 401K plan after a year of employment

About Mid-America Arts Alliance:

Mid-America Arts Alliance is headquartered in the Crossroads Arts District of Kansas City, Missouri. M-AAA brings more art to more people in communities throughout our six-state region (Arkansas, Kansas, Missouri, Nebraska, Oklahoma, and Texas) and the nation. With an annual operating budget of over $5 million and 28 staff members we produce and manage more than 450 exhibition, performance, and professional development opportunities in more than 300 communities for more than one million people annually.


Mid-America Arts Alliance is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary Description
$63,000 - $68,000 per year