Hospitality Operations Manager
Job Type

This position provides management and coordination of experience services. They work in conjunction with the Hospitality Experience Manager to ensure all activations run as planned. They will organize the banquet and catering services, configuration of space, lead communications for support and impacted departments, manage support staff, equipment, rental needs, inventory, PNL statements and expand use of technology to improve processes. 

  • Organize and create the logistics & planning for each experience 
  • Coordinate with Experience Manager all required details from the client and contracted items 
  • Coordinate all outside services, vendors and equipment required: negotiate services and estimates, generate and maintain partnerships, review and execute orders 
  • Coordinate with Culinary team to create BEO and program specs for each experience  
  • Schedule all pre and post cons 
  • Communicate logistics needs with support departments 
  • Coordinate and secure staffing needs, internal and external 
  • Communicate & review with Experience Manger on updates, budget, and logistics: Including: Internal marketing support, hosts, facilities and culinary 
  • Liaison with Experience manager, Executive Chef, DOH and client throughout planning process
  • Day of experience management: Onsite leader of experience; Manage all service providers, deliveries and returns; Manage staffing coordination and execution; PNL Process: support estimate PNL, maintain actuals, submit final PNL to DOH 
  • Bachelor’s Degree or equivalent
  • 2-3 years of Event Management experience 
  • Expert working knowledge of Microsoft Office Products and AMS
  • Strong organizational, problem solving and analytical skills
  • Excellent written and verbal communication 
  • Exemplary customer service and hospitality
  • Ability to demonstrate exceptional organizational abilities, superb interpersonal skills, multi-tasking and time management.
  • Ability to create, collaborate and implement experience concepts and plans 
  • Ability to consistently work independently and within a team to deliver on time results
  • Ability to develop, oversee and execute large cross-functional projects and measure results 
  • Steadfast approach to accuracy and attention to detail
  • Ability to multitask and prioritize projects and tasks
  • Versatility, flexibility and the ability to adapt to changes with enthusiasm 
  • Ability to meet deadlines
  • A “can do” attitude and willingness to do what it takes to get the job done
  • Ability to demonstrate discretion, good judgment, tactfulness and diplomacy
  • Ability to build and enhance internal and external customer relationships