CCLS Receptionist / Intake Clerk
Job Type
Full-time
Description

WHO WE ARE

For over 50 years, CCLS has been representing and advocating for low-income individuals in Merced, Tuolumne, Mariposa, Fresno, Tulare, and Kings Counties—a region where intense poverty exists side by side with unparalleled wealth and abundance. Our mission is to provide high quality, no-cost civil legal services to low income individuals, families, and communities—improving the wellbeing of our Valley through systems-changing advocacy, client education, and legal work that meets individual clients’ immediate needs. We also work closely with agencies and community organizations that share our commitment to support our clients in being their own agents of change. 


In addition to the main CCLS service areas, the Health Consumer Center also serves individuals in the counties of San Luis Obispo, Madera, Stanislaus, San Benito, and Monterey.



POSITION DETAILS 

Under the direction of the Health Consumer Center Team Leader, the Receptionist/Intake Clerk will greet the public and answer calls routed to the Health Consumer Center’s telephone line, route calls, respond to inquiries made by telephone or in person, and provide information regarding the organization.  This position will also screen and interview possible clients as to program eligibility and conduct intake interviews as appropriate. Receptionist/intake clerks will assist the team with opening, closing and maintaining cases and files, and provide information to assist clients and refer to appropriate contact. 


Position:  Receptionist/Intake Clerk

Experience:  2+ Years Experience 

Location:  Fresno

Term of Employment:  Regular, Full Time 

Other:  FLSA Non-Exempt, Union Position 

Salary Range: $16.32 - $23.88 per hour



APPLICATION DEADLINE:  Open Until Filled


Applications should be received by JUNE 10, 2022 to be considered for the first round of interviews. 


CCLS is an equal opportunity employer: we value equity, inclusion, and diversity, across all races, cultures, classes, ages, religions, gender identities and presentations, sexual orientations, body sizes, family structures, abilities, and all categories protected by law. We encourage all interested individuals to apply. CCLS is subject to a Collective Bargaining Agreement.

Requirements

  

COMPLETE APPLICATION:

1. Resume

2. Cover Letter addressing the following questions: 

  • a. Please tell us briefly about your experience, if any, working with a low-income community.  What skills and qualities did you bring that were important to the effort?  What did you learn?  
  • b. Please describe your experience related to this position.
  • c. Tell us about your connection to the Central Valley:  how well do you know it?  Do you have ties here?  What draws you here?
  • d. Do you have particular interest in working at Legal Aid? If so, please tell us about that.

3. Three Professional References



DUTIES: 

  • Greet public and staff in friendly, courteous, and respectful manner;
  • Keep surveys and/or statistical data for funding purposes as directed;
  • Provide referrals to other community agencies;
  • Answer multi-line telephone and route calls to appropriate persons;
  • Use a phone paging system effectively;
  • Screen clients as to program eligibility;
  • Open and conduct client intakes as appropriate;
  • Enter client information in CCLS and Health Consumer databases accurately and efficiently;
  • Check voice mail routinely;
  • Maintain and update applicant/client log;
  • Make copies and scans of necessary documents for the file;
  • Review the waiting room area for cleanliness, post and stock public notices, flyers, publications, magazines; Must maintain a positive working relationship with all staff and the public;
  • Ability to maintain strict confidentiality of records and information;
  • Ability and means to travel as needed, proof of liability and property insurance on vehicle used is required;
  • Assist Team Leader with Health Consumer team related duties as needed;
  • Participate in community outreach and educational activities as needed;
  • Other duties as assigned for efficient office operation and consumer assistance.


QUALIFICATIONS:

  • Complete and pass security clearance process required by California Department of Managed Health Care.
  • Able to perform the essential responsibilities of this position;
  • Experience working in an office environment, particularly in a non-profit or public agency;
  • Proficiency with office computer equipment and Microsoft Office software;
  • Online data collection;
  • Ability to learn and accurately use our case management software;
  • Punctuality, reliability and professionalism with the ability to maintain strict confidentiality;
  • Proven team player who assists others and asks for help when needed;
  • Strong listening, interpersonal and customer service skills;
  • Excellent verbal and written communication skills;
  • Good organizational skills & ability to multitask;
  • Ability to accept constructive criticism and feedback;
  • Dependable, motivated, and concern for clients’ interests;
  • Knowledge of and exercise of proper telephone etiquette;
  • Ability to type 35 words per minute;
  • Ability to follow instructions & work with minimal supervision;
  • Bilingual Required (English/Spanish). 


EDUCATION & EXPERIENCE: 

  • Experience working in an office environment, particularly in a non-profit or public agency;
  • Understand the types of cases handled by CCLS;
  • Understand the other agencies and types of problems they handle;
  • Have experience with the basic knowledge of legal processes and recognition of various legal documents (e.g., Restraining Orders, Unlawful Detainers, Complaints, Subpoenas, Garnishments), etc.;
  • Experience with the operation of the following office equipment and software, including but not limited to:

a) Telephone - TDD, TTY

b) Copiers

c) Postage scale and meter

d) Word Processing 

e) Paylocity, LegalServer, and Justice Server Timekeeping

f) Internet search engines

g) Facsimile



CCLS BENEFITS PACKAGE OVERVIEW:

 

Work/Life Balance

· 7.5 hour work day / 37.5 hour week

· 14.5 Paid Holidays

· Free wellness counseling & resources

· Union protection for applicable positions

 

Rewards for Dedication

· Annual pay increases

· Overtime for Hourly/Non-exempt staff

· Compensatory Time for Salaried/Exempt staff

 

More than Base Pay

· School Loan Assistance up to $500/month

· Bilingual Pay up to $90/month

· Home internet reimbursement of $25/month

· CCLS issued laptop & cell phone

· CA State Bar dues paid in full

· Mileage reimbursement

 

Retirement Contribution

· CCLS contributes to staff 403(b) plans starting at the one-year anniversary:

o Year 1 to 2 – 1% of salary contributed

o Year 2 to 3 – 2% of salary contributed

o Year 3 to 4 – 3% of salary contributed

o Year 4 to 5 – 4% of salary contributed

o Year 5+ - 5% of salary contributed

 

Group Health Insurance

· Coverage begins 1st of the month following hire date

· CCLS pays 100% for staff health insurance coverage

· CCLS pays 67% of staff dependent health insurance coverage

· Low-Cost Plans for:

o Dental PPO & Vision Insurance

o Long term disability & life insurance

o Workers Compensation coverage

 

Cash Out Options

· Vacation Cash Out:

o Accrued vacation cashed out & added to paycheck upon request

· Compensatory Time Cash Out (Exempt Staff):

o Accrued comp time cashed out & added to paycheck upon request

· Comp time over 75 hours paid out automatically

· Overtime Pay Out (Non-Exempt Staff):

o OT paid out within 30 days of accrual, per State standards

 

Computer Loan Fund

· Up to $1,500 interest free loan to assist staff with personal computer purchase
 

State Bar Exam Leave & Loan

· Protected leave for CA Bar Exam

· Interest-free loan for Bar Exam & study course fees

· Up to 8 weeks salary advance

Salary Description
$16.32 - $23.88 per hour