Are you independent, a great problem solver, and ridiculously nice? Keep reading! Americollect is hiring a Remote Ridiculously Nice Call Center Representative to collect payments for medical expenses, offer solutions, and negotiate payment plans that meet the needs of the patient, client, and business.
Americollect is known for its ridiculous nice approach for customer service and revenue recovery. Our ridiculously nice teammates get to educate patients while helping them improve their financial well-being, which results in reduced healthcare costs for everyone. The Call Center Representative position is more than just a job, it is doing something you believe in. At Americollect, we believe in teamwork and collaboration, growth and developing the future you, friendships, and family. We enjoy celebrating and having fun, supporting our community, and helping others!
Your job as a Call Center Representative will be providing excellent customer service by placing and receiving phone calls to and from patients of Americollect’s clients to collect payments for their medical expenses. Kindly offer solutions and negotiating payment term balances that meet the needs of the client, patient, and business. Talking with consumers to collect demographics, insurance, and other relevant information needed. You will also be making appropriate documentation in internal technology platforms while leveraging these platforms and other web-based tools to research and resolve any patient questions or concerns.
Most importantly, demonstrating good communication while educating patients and informing them of the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being. While doing so, you will be actively listening to the caller and confirming or clarifying information and diffusing upset patients as needed, understanding that patients react in a variety of ways. You will utilize knowledge and technology to provide a positive experience for all callers.
While we would love for you to have call center experience, it is not a requirement. We are looking for someone who has:
· High School Diploma or GED (completed or actively enrolled)
· Customer Service Capacity
· Contributing to a Team Culture of Learning and Growth
· Bilingual is also a plus! ($1.00/hour wage premium for dual language)
The Next Steps!
If you are ridiculously nice, this is the perfect opportunity for you! Spots are limited, apply now for our soonest opportunity using our quick and easy online application process!
No sponsorship is available for this position. Applicants must be currently authorized to work in the United States for any employer.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. The full job description is available to applicants through the hiring process and upon request.
Americollect provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.