Pay Range: $16.50 - $19.75/hr

Status: Year-round Hourly (Non-exempt)

Do you struggle to choose between your love of technology and your love of skiing? Why not have both?!

Arapahoe Basin is committed to developing a premium purchase experience for our guests and staff and the Product Coordinator will greatly impact those positive experiences. 

The Product Coordinator at A-Basin assists the Product Manager to ensure that products are configured correctly in our point-of-sale software system (RTP) and our commerce sales channel (Aspenware).

This position fits best with someone who possesses a personal interest in technology and a passion for service delivery.

Apply now and be part of THE LEGEND!

Benefits and Perks for this position include:

• Unlimited skiing/riding at Arapahoe Basin and 20 other Colorado ski areas and resorts
• Free, transferrable A-Basin comp lift tickets earned for every 120 hours worked
• Health, Dental, Vision, and Life Insurance for full-time employees beginning on the 1st of the month following date of hire
• 401(k) for eligible employees
• Paid time-off for all full-time employees
• Sick pay and bereavement pay for all employees
• Year-round bonus for all employees
• Financial assistance and mental health resources through WorkLife Partnership
• Much more! Check out all of our perks and benefits here! 

Essential Responsibilities:

• Serve as the point of contact for level 1-2 support for issues with RTP, Aspenware, and product configuration; escalate to the Product Manager as needed
• Input data for RTP/Aspenware products with a focus on events, tickets, passes, rentals, and lesson products
• Test RTP/Aspenware upgrades and service packs; present findings to the Product Manager
• Assist guest-facing departments with implementing RTP/Aspenware training
• Gather and verify product information for the online store
• Proactively test guest and employee usability of the online store 
• Troubleshoot issues with point-of-sale and scanning hardware; escalate issues to IT as needed
• Perform other duties as assigned

Experience Requirements:

• Previous experience with resort point-of-sales software (e.g., RTP, Siriusware, etc.) - preferred 
• Previous customer service experience - preferred

Skills Required:

• Knowledge of ski resort products
• Ability to think critically and problem-solve 
• Strong attention to detail and communication skills
• Ability to work independently and as a team
• Knowledge of SQL, HTML, CSS, or other coding language - preferred

Physical Requirements:

• Ability to use a computer throughout an 8-hour shift
• Ability to withstand high-altitude conditions

Other Requirements:

• Must be available weekends and holidays

Work Environment:

• This position mostly works indoors on a computer in an office located at 10,520 feet in elevation. The workspace is guest-facing (although the position is not) and the work environment can be loud due to guest interactions. Occasionally, this role works outdoors with A-Basin’s product scanning technology.