Care4Kids Client Services Representative
Description
Care4Kids Client Services Representative

We are looking for a patient, empathetic team player to join our talented group of Customer Service Representatives. This position plays a critical role on the Child Services team supporting clients and providers, in accessing the Care4Kids child care subsidy in order to ensure that children can benefit from high-quality child care. This position is ideal for an individual seeking to get their foot in the door within an organization that is changing lives in our state for the better


Get Paid Before You’re Even Hired! Take our assessment within 24 hours and get a $100 gift card! Interview with us and getanother $100 gift card!*
Get hired and get $500!$250 in the payroll following 30 days on the job and $250 in the payroll following 90 days on the job*
* Gift cards and incentives apply to new hires joining United Way of CT only


What you will do

  • You will take incoming calls from CT families seeking assistance to pay their child care expenses
  • You will help child care providers with eligibility and invoice questions relating to the Care4Kids program
  • You will support employers in ensuring that their staff can benefit from Care4Kids child care subsidies.

When and where you will work

This is a full-time position working 8 - 5 Monday through Friday and 9 - 6 every third Thursday of the month. Employment begins with 3-4 days of in-person classroom training. After a few months of continued learning on the job, you will be able to work from home for a portion of your work week.

Why you should work here – the Pay and Benefits

  • $16.50 per hour base pay
  • Bilingual English/Spanish preferred, you’ll be paid an additional $0.75 per hour worked for proven bi-lingual skills ($1.50 more per hour for Spanish and Portuguese)
  • Employer contribution of 8% to your 401(k) account - approximately $2,800
  • 20 days of Paid Time Off in a calendar year – you begin accruing immediately
  • 13 paid holidays per year
  • Generous health benefits including 80% coverage of your plan costs
  • Tuition reimbursement (after year).
  • Employment at UWC counts toward Public Service Student Loan Forgiveness
  • Supportive, culturally diverse and inclusive company culture. An environment where you will constantly be learning, including professional development and opportunities for growth within United Way
  • The opportunity to be part of a team of individuals passionate about helping the community as well as your own individual growth
Requirements

Who you are

  • You have a High School Diploma or GED
  • You have some experience working in a fast-paced contact center
  • You love helping people.


APPLICATION DEADLINE: July 5, 2022

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.


United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.