Paint Sales Manager
Mattapan, MA Human Resources
Job Type

Are you a paint guru? Do you have a knack for helping customers find the “perfect” color for their project? Do you enjoy working with people? Then we have the job for you. Norfolk Hardware, a full service home center celebrating nearly 90 years in business is currently seeking a paint department manager to join our team. 

As the Paint Department Manager, you will be responsible to continue a long history of on independent, community based successful Home Center. You will  be charged with creating the best customer experience and THE place to shop. Managing and growing your team to be knowledgeable and focused on the customers’ needs and sales. The Paint Department Manager role is a great opportunity for a sales-minded manager to run a store within a store, while still having the support of the full team. 

Our Paint Department is one of the  cornerstones to our thriving home center serving both contractors and homeowners.  As a Benjamin Moore dealer, we are able to offer high quality products to meet the needs of any project, big or small. 

Norfolk Hardware & Home Center has been serving the Boston community for over 88 years.  With our focus on customer service, we are able to provide a great place for customers to shop and get what they need for their projects both home & business. As we have a diverse customer and employee population, being bi-lingual is helpful.


Your Responsibilities

  • Manage the department operations in the most efficient manner while maintaining a clean and organized appearance for employees and our customers.
  • Manage staffing levels of paint team to ensure customers are serviced quickly, accurately and professionally, via in-person, phone or email.  
  • Train new hires and cross train current staff in paint tinting, mixing as well as application.
  • Actively manage paint inventory including stock and paint sundries
  • Understand the market and actively communicate with contractors about upcoming jobs, bids, etc. 
  • Work with Purchasing team on seasonal buys, special deals, and retail pricing. 
  • Ensure proper merchandising of paint, paint sundries and color selections are organized and filled. 
  • Work with vendors and SMEs (subject matter experts) to provide product training to department staff and other employees within the hardware store.
  • Continuously gather market trends and information from customers to target sales opportunities. 
  • May make outside sales calls as needed for large paint project/buys.

Your Experience & Capabilities

  • 5+ years experience working in a high-volume paint department
  • 3+ years sales management experience managing a team 
  • Extensive knowledge of paint specifications, tinting and vendors
  • Ability to price commercial sales
  • Organized and able to manage multiple priorities
  • Knowledgeable of merchandising concepts to drive sales
  • Proven sales and new business development attainment
  • Good aptitude with figures (gross profit generation, etc.)
  • Professional sales personality, demeanor and appearance.
  • Valid driver’s license and clean RMV record & able to driver vehicle for sales calls or to make deliveries to customer job sites
  • Proficient Microsoft applications and experience with POS systems
  • Able to perform the physicals requirements of the role including lifting and carrying (5 gal), bend, stoop, climb (ladders or stairs).

Why Norfolk?

We are able to provide competitive salary and benefits including medical & dental insurance, 401k with a generous company match, Paid Time Off, uniforms, free company fitness center (at our Braintree location) and voluntary vision, life & short-term disability insurance.  We also offer training opportunities so you are able to continue to grow within your career.

The Norfolk family of companies includes Norfolk Hardware and Home Center, Norfolk Kitchen and Bath (6 locations),Norfolk Multi-family Cabinets and Northeast Cabinet and Countertop Distributors.   We leverage the collective group and able to drive sales and profitability with shared support resources.

We continue to grow each year and reinvest into the various business creating great sustainability. 

Come join us and be part of this fun, fast paced, family atmosphere.



Salary Description
Salary plus bonus potential