PUYALLUP TRIBAL HEALTH AUTHORITY, located in Tacoma, Washington is seeking a full-time Patient Access Representative.

“It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner.”

We offer an outstanding workplace, competitive market based salary, and benefits packages including:

• Monday – Friday schedule
• Medical/Dental/Vision benefits – monthly premiums paid 100% for employees
• 18+ annual paid holidays
• Generous paid sick and vacation accruals
• 401(k) with annual profit sharing
• Life & AD&D insurance coverage
• PTHA is an approved loan repayment site for various programs
• Employee Assistance Program
• Excellent work/home life balance

GENERAL FUNCTION: Provide general administrative support to the Patient Access Department and assist PTHA patients in gaining access to healthcare services.

ESSENTIAL JOB FUNCTIONS:

• Schedule, reschedule, and cancel appointments as needed through various sources, and maintain appointment recall system.
• Perform accurate updates on all scheduled patients as needed and required.
• Check patients in for appointments and have patient complete necessary forms.
• Register new patients and/or update established patients including determination of direct and contract care eligibility according to policy and procedures with less than 12 errors a year.
• Verify, collect and accurately enter insurance information into electronic health record system within two business days, and immediately notify supervisor if problems arise.
• Screen uninsured patients for alternate coverage options, during updates and appointment check-in and inform and refer as appropriate.
• Explain updating responsibility, alternate resource requirements, and distribute and interpret patient information handouts as needed.
• Prepare electronic patient charts for daily appointments to ensure chart completeness and compliance.

• High School Diploma or GED
• Two (2) years direct customer/patient Front Desk experience providing demonstrable excellent customer service and administrative support, with strict attention to detail
• Recent experience in a healthcare facility (within the last 24 months) verifying and entering patient information into an electronic health system
• Must have proficiency in MS Office products (Word, Excel, Outlook, etc.) and experience with electronic health records systems