Site Reliability Engineer
Fully Remote Remote Worker - US

Do you have experience as a Site Reliability Engineer providing stellar client focused assistance with a complex, highly configurable cloud-based platform? Are you interested in joining a fast-growing software company delivering enterprise medical management solutions that empower our customers to provide member focused care? AssureCare is looking for motivated, team-oriented individuals to join an ambitious software company making a powerful impact in the healthcare industry.

Primary Responsibilities:

  • Leverage DevOps and Agile methodologies and standards in day-to-day work
  • Participate in design discussions with engineering teams to establish and maintain sound scalability and reliability patterns for AssureCare cloud and hosted environments
  • Ensure appropriate measuring and monitoring of availability, reliability, performance, and overall system health of AssureCare cloud and hosted environments to meet client Availability SLAs
  • Keeps a proactive approach to spotting problems, areas for improvement, and performance bottlenecks in an effort to improve the reliability and sustainability of our systems infrastructure
  • Work closely with support and implementation teams to resolve client infrastructure/system issues, escalations, alerts, tickets and queries
  • Support critical launches/migrations/releases during occasional off-hours
  • Automate creation, deployment, and testing of efficient applications that are hosted and on the Azure cloud platform
  • Establish and maintain the engineering practices around how our systems interact with each other
  • Ensure the continued durability of these systems going forward, embedding automation at every opportunity
  • Take on the challenge of engineering infrastructure solutions for scale and performance, while providing strong guarantees of security and availability to our customers
  • Enjoys problem solving, and has an interest in programming and a mindset to fix problems by automating solutions with code


Skills / Qualifications:

  • A clear understanding of SRE principles and practices
  • Ability to program with one or more high-level languages such as Python, Java, C/C++, Ruby, and/or Javascript
  • Experience troubleshooting deployment and performance issues including analysis of code (e.g., Python, Java, Javascript, etc.), automation workflows (Ruby, Powershell, ARM templates, Terraform, etc.), and tuning of cloud platform services (Azure)
  • Experience with Unix/Linux and Windows operating system, administration, and networking architecture
  • Experience driving an infrastructure-as-code transformation using tools such as Terraform, Ansible, Chef, Puppet in a containerized environment (Docker, Kubernetes)
  • Fluent in DevOps methodologies and driving DevOps transformations. References the book “The Phoenix Project” regularly
  • Experience using DevOps tools such as Jenkins, Chef Server, TeamCity, Azure DevOps, Artifactory, Git to deliver automated workflows and configuration management processes
  • Experience in the development and support of an enterprise Cloud environment
  • Ability to debug and optimize code and automate routine tasks
  • Experience understanding of algorithms and data structures
  • Current knowledge of the evolution of tools to drive continuous integration, continuous delivery, and release automation
  • Understanding of Application Performance Management tools such as Dynatrace, Splunk
  • Experience with open-source tools such as Elasticsearch, Logstash, and Kibana
  • Understanding of SQL
  • Understanding of Data Security and Privacy technologies

Eligibility Requirements:

  • Bachelor or advanced degree in Computer Science or related field
  • 2+ years’ experience supporting cloud services and systems, preferably Microsoft Azure
  • 3+ years’ experience in business process and/or technology implementation
  • 2+ years’ experience at a senior level or above

AssureCare® is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internship. AssureCare® makes hiring decisions based solely on qualifications, merit, and business needs at the time. Furthermore, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.