HAP Specialist
Charlotte, NC Compliance
Job Type

Fairstead is a vertically integrated real estate company specializing in affordable and mixed-income housing. Since 2014, Fairstead has acquired and/or developed more than $4 Billion of multifamily property across the country, and today owns a portfolio of 16,500 apartments in 18 states. The company’s comprehensive platform provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design and construction, energy and sustainability, property management and social services.

Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design, construction, energy, sustainability, property management and social services. With a long-term commitment to its residents, communities, and partners, the Fairstead team stands out by:

  • Listening to and understanding the needs of its residents, communities, partners, and stakeholders alike
  • Developing and preserving high quality affordable housing in an innovative and sustainable fashion
  • Creating a positive social and environmental impact within the properties and communities it serves

Fairstead’s Core Values

  • Empathy
  • Innovation
  • Entrepreneurship
  • Determination
  • Integrity


The HAP Specialist will provide social housing support to tenants/to property management? for assigned properties in Fairstead Management’s portfolio. This position will assist in submitting vouchers as well as resolving voucher issues.

At the direction of the Compliance Manager, the HAP Specialist is directly responsible for the following:

  • Prepares and submit vouchers
  • Completes special claims
  • Provides personalized customer service to vendors, contractors and coworkers regarding property requests, payments, and obligations.
  • Establishes travel regulation policies and procedures for Fairstead Management
  • Provides outstanding customer service and answers any questions about billing statements and refund payments
  • Investigates and resolves outstanding travel pay issues
  • Implements policies to improve efficiencies
  • Prepares, interprets, and presents financial statements for senior management
  • Bachelor’s degree from a four-year college or university or similar work experience required
  • At least 3+ years of affordable housing experience (e.g., Section 8/202/811/LIHTC/Bond/multilayered programs)
  • Review, interpret, and apply federal, state and local housing regulations
  • Ability to provide empathy and cultural humility to diverse populations
  • Ability to multi-task and complete multiple assignments
  • Demonstrate professional written and verbal communication skills
  • Proficiency for Word, Excel, Outlook, Yardi software and HUD Web Access security system
  • Expert knowledge of the principles, techniques and practices of HUD subsidized housing programs; specifically Housing Choice Voucher program