Help Desk
Description

 

Choisys is a proud Service-Disabled Veteran-Owned Small Business  (SDVOSB) and a SBA certified 8(a) Business Development Program  participant. We deliver Higher Value through customer-centric solutions  that drive innovation and adapt to evolving mission requirements – with  well documented success on numerous programs within the Civilian,  Defense, and Intelligence communities. We are experts in IT Service  Delivery processes and industry best practices, continuously integrating  the framework of our ISO 9001, 20000, and 27001 certifications to  achieve service excellence. Choisys combines empirical methodologies and  lessons learned with leading-edge solutions to solve complex problems,  provide ongoing support, and deliver quantifiable benefits. Our mission  focus areas include, but are not limited to, PMO Support, Health IT,  Education + Learning, Infrastructure Management, and Cyber Security.


Choisys Technology is seeking a Help Desk professional with the following skills  to support a DoD customer in Fort Eustis, VA. 

  • Positive customer service attitude and working knowledge of computer systems are two essential qualities required for the Help Desk position at the Army Training Support Center-Lifelong Learning Center (ATSC-LLC) Blackboard. 
  • You will be responsible for: Coordinating internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team as they seek resolution for complex issues
  • Act as liaison between Help Desk and System Engineers; Answering Help Desk calls; Responding to ATHD tickets
  • Assist with Bb101 Enrollment processing; Perform Touch Point data formatting; Perform Monthly Report formatting
Requirements
  • 2 years Help Desk experience or similar customer service area
  • Windows 10 experience
  • Experience with MS Office products (specifically Word, Excel, and PowerPoint)
  • Ability to obtain COMPTIA Security+ CE certification within 6 months of start date
  • Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation 

Choisys Technology, Inc. is an Equal Opportunity Employer. All  qualified applicants will receive consideration for employment without  regard to race, color, religion, creed, sex, sexual orientation, gender  identity, national origin, disability, or protected Veteran status. The  candidate must have the ability to sit for long periods of time, ability  to discern colors, ability to read and monitor a computer screen for an  extended period.

Choisys is an E-Verify employer.  E-Verify is an Internet based system operated by the Department of  Homeland Security (DHS) in partnership with the Social Security  Administration (SSA) that allows participating employers to  electronically verify the employment eligibility of their newly hired  employees in the United States. Please click on the following links for  more information:

E-Verify Participation Poster: Click Here 

For more information visit the USCIS’ website: https://www.uscis.gov/e-verify/employees