City Theatre Company (LORT D), Pittsburgh’s leading professional theater dedicated to new plays, is currently accepting resumes for the position of Box Office Associate. This seasonal, part-time position requires daytime, evening, and some weekend availability during performance dates.
The position starts in August with hours ranging between 10 to 20 hours per performance week. The hourly pay rate is $14.00.
This is a seasonal, part-time as-scheduled clerical and customer service position. Excellent customer service skills, both in-person and on the phone, and the ability to work a combination of days, evenings, and weekends are required. Box Office Associates are considered the ambassadors between the patrons and City Theatre, as such, the relationships between associate and patron are vital to the success of the organization.
PRINCIPLE RESPONSIBILITIES INCLUDE:
- Greeting patrons entering the Box Office and answering incoming telephone calls.
- Processing single ticket sales, subscription package sales, and subscription ticket exchanges using Tessitura ticketing software.
- Answering questions and providing information regarding City Theatre and our upcoming performances and events.
- Learning and engaging with each production by both reading and seeing performances (staff will be provided with free opportunities to see all performances in City Theatre’s main season).
- Performing clerical tasks including filing, copying, and other various office duties.
- Understanding City Theatre’s accessible programs (ASL Interpretation, Audio Description, Open Caption, etc).
- Managing cash, checks, and credit card transactions in a responsible manner.
- Handling night of show business including ticket will call, pulling reports, walk-up sales, assisting Front of House, and various duties as assigned.
- Assisting other departments of the organization (i.e. Marketing, etc.) with other tasks as assigned.
REPORTING AND COMPENSATION:
The position reports directly to the Ticketing Manager. It is a part-time, seasonal non-exempt position and has an hourly rate of $14.00.
THE SUCCESSFUL CANDIDATE WILL DEMONSTRATE:
- Experience in excellent customer service and general clerical/secretarial work
- Strong oral and written communication skills.
- The capacity to manage a high volume of customer traffic
- The propensity to use independent judgment
- The availability to work flexible hours (including days, evenings, and weekends as needed).
- Strong organizational skills with a high level of accuracy and professionalism
- The ability to maintain confidential information
- A basic understanding of various computer programs (Word, Excel, Outlook).
- Experience using Tessitura (customer relationship management software) is preferred though not required. All Box Office staff will receive comprehensive Tessitura training by the Director of Ticketing & Patron Services.
- Dedication to enthusiastic collaboration, positive communication, and inclusive behavior.
- A commitment to collaboration and the organization’s values, which include a dedicated focus on Equity, Diversity, Inclusion & Accessibility (employees are expected to engage in company-led professional training related to the organization’s anti-racism commitments.)
- A love or appreciation of theatre/the arts is encouraged.
City Theatre encourages all candidates to apply, even if you do not have experience in the duties listed above. As there are great candidates who possess intuitive knowledge or other fully transferable skills, do not hesitate to apply and tell us about yourself.
COVID-19 POLICY FOR EMPLOYEES:
City Theatre has implemented a series of mitigation health and safety practices and policies in response to Covid-19. All staff, artists, independent contractors, and volunteers must provide proof of being fully-vaccinated (including boosters, if eligible) from Covid-19 as a condition of employment. Accommodation requests for documented and legally-allowed medical and religious exceptions must be submitted in writing and disclosed prior to hiring.
ABOUT CITY THEATRE:
Founded in 1975, City Theatre is entering its 48th season as Pittsburgh’s home for bold new plays. Located in the historic South Side on its five-building cultural campus, the company produces a subscription season of new works, The BASH, its annual Young Playwrights and Momentum festivals, the return of ‘Sister’ in ‘Til Death Do Us Part: Late Nite Catechism 3, as well as performances and events from rentals and other organizations and partners.
City Theatre’s mission is to provide an artistic home for the development and production of contemporary plays that engage and challenge a diverse audience. Its vision is to be the best mid-sized theater in America. Organizational core values are: Community; Collaboration; Equity, Diversity, Inclusion & Accessibility; and Creativity.
With a full-time staff numbering 24 and an annual average operating budget of $3.1 million, City Theatre is the largest performing arts organization not located in Pittsburgh’s downtown Cultural District and is a constituent and core member of the League of Resident Theaters (LORT), Theatre Communications Group (TCG), and the National New Play Network (NNPN). In August 2021, City Theatre announced a re-structuring of the artistic director position, elevating current staff members Clare Drobot and Monteze Freeland to Co-Artistic Directors with Marc Masterson, who had held the title of singular artistic director since 2018. The trio join Managing Director James McNeel as co-leaders of the organization. It is governed by a board of 22 community volunteers (Caitlin Green, board president).
City Theatre is an Equal Opportunity Employer. In building an equitable work environment, the organization values diverse backgrounds, perspectives, and skill-sets. It does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. City Theatre is committed to building a team that reflects its values and encourages all interested candidates to apply.
Submit a cover letter and résumé via this application form to Audrey Fennell, Ticketing Manager. No phone calls, please. If you are unable to complete this application online, please email BoxOffice@citytheatrecompany.org for alternate application instructions.