Program Specialist
Philadelphia, PA, PA Workforce System
Job Type

Position:  Program Specialist  

Salary Range: $52,000 – 56,000

Business Unit: Operations     

Department: Workforce System

Reports To: Manager, Workforce Systems Initiative  

Posted: July 11 – 25, 2022

About Philadelphia Works, Inc.

Philadelphia Works, Inc is the City’s Workforce Development Board. We are a quasi-public, non-profit organization serving both career seekers and employers.  We invest public resources in a variety of workforce solutions.  These solutions connect Philadelphia residents with employment and training opportunities and help employers find, grow, and retain local talent. For more information about our dedicated board members and staff, workforce news, labor market data, services, innovative initiatives, and current opportunities to connect, please visit

Role Summary

The Program Specialist is responsible for supporting the planning and implementation of special projects and programs to ensure there is progression, communication, and completion within the determined timeframes. The responsibilities include acting as the project manager and primary point of contact for programmatic aspects of special initiatives, coordinating projects, supporting strategy development, and meeting deadlines. This role is also responsible for the development and management of special project processes and tools to ensure the most efficient use of time and resources. The Program Specialist is expected to perform duties with a high degree of independence, initiative, and judgment.

This position will be responsible for the following duties:

  • Act as a project manager and primary support for special projects, ensuring tasks are completed timely and efficiently.
  • Facilitate effective communication strategies with special projects and initiatives partners.
  • Follow up on special project-related tasks from kick-off to project completion.
  • Analyze special project’s performance and escalate potential risks or obstacles.
  • Prioritize and drive time-sensitive tasks and needs to meet project timelines.
  • Support, schedule, and maintain project overview meetings with the Manager of Workforce System Initiatives, including responsibility to:
    • Track the status of ongoing projects and activities.
    • Communicate time-sensitive needs with internal and external partners.
  • Participate in the development and periodic update and revision of programmatic monitoring tools and business processes, as necessary.
  • Work closely with the Manager of Workforce System Initiatives to facilitate a continuous improvement plan to address delivery-related deficiencies based on compliance-related findings from special projects monitoring.
  • Coordinate the activities of partners involved in the development and implementation of special projects.
  • Assess project priorities and objectives and makes action recommendations to the Manager of Workforce System Initiatives. 
  • Meet with project stakeholders (internal and external) to measure progress and goals and assess stakeholder satisfaction.
  • Perform other job-related duties and ad-hoc projects as assigned.

Education/Professional Experience

Bachelor’s Degree from an accredited college or university in Public Administration, Business Administration, Organizational Development, or related field with at least 3 years of project management experience.

Or, any combination of education and experience determined to be acceptable. 

Additional Eligibility Qualifications

  • Must possess project management skills and/or knowledge of project management principles
  • Must possess highly developed interpersonal, verbal, and writing skills
  • Ability to interpret contract scope of services
  • Must possess familiarity or experience with human service programs
  • Possess strong analytical and problem-solving skills
  • Must be a self-starter and able to work collaboratively with a variety of stakeholders
  • Ability to interact effectively with various levels of staff, management, program partners, and the public
  • Must be highly independent and relationship-oriented 
  • Must possess strong organization, attention to detail, problem-solving, and planning skills 
  • Ability to work independently with a strong sense of time management to meet deadlines
  • Ability to adapt to change and manage competing demands
  • Possess intermediate level Word, Excel, and PowerPoint skills
  • Possess solid experience in Office 365 and SharePoint
  • Must be relationship savvy, adaptable, collaborator, and influencer

What We Offer

Philadelphia Works offers qualifying full-time employees with a competitive benefits program including medical, dental, vision, 401(k), tuition assistance, life and disability. We also offer company paid vacation, personal and sick leave days.

Equal Opportunity Employer

 Philadelphia Works is an equal opportunity employer and complies with all laws prohibiting discrimination based on race, color, religion, sex (including pregnancy, childbirth and related medical conditions, transgender status, and gender identity), gender, creed, age, national origin, ancestry, familial status, religion, physical or mental disability, veteran status, sexual preference, political affiliation, or any other basis protected by federal, state or local laws, in all matters pertaining to recruitment, selection, compensation, training, advancement and promotion, retention, discipline, and termination.

Salary Description
$52,000 - 56,000 / 100% Prog.