Audience Engagement Manager
Cincinnati, OH Marketing
Job Type

The Audience Engagement Manager is responsible for managing key aspects related to the overall patron experience at concerts. This includes three main areas of responsibility: managing front-of-house (FOH) activity for all concerts, assist with audience development initiatives and coordinating volunteers to support these activities. 

Job Responsibilities:

Front of House Management:

  • Manage front-of-house (FOH) activity across all product lines, with an eye toward delivering excellent guest service and      experiences
    • Serve as front-of-house manager for most concerts
    • Manage and distribute FOH schedule, disseminate information to and train other FOH staff  
    • Participate in usher meetings prior to concerts; use these as an opportunity to seek and provide input on improving the audience experience
    • Serve as a liaison to Cincinnati Arts Association with respect to ushers, ticket-takers and concessions; address issues in these areas as necessary
    • Adjust lobby signage and set up weekly
  • Coordinate weekly concert fact sheet; coordinate with Music Hall staff and ushers regarding concert set up
  • Coordinate experiential elements to ensure a seamless, end-to-end concert experience (bus drop-off/pick-up for Young People’s      Concerts; Brady Neighborhood Concert shuttles, etc.)
  • Assist Cincinnati Arts Association in training ushers and coordinate/lead training of staff and volunteer ambassadors
  • Participate in cross-department, strategic efforts to help ensure unparalleled concert experiences for audience members; help execute concert enhancements and provide event support to enhance the audience experience. 

Audience Development Initiatives: 

  •  Assist with the creation and implementation of audience development initiatives including but not limited to:
    • Young Professional engagement
    • Student Ambassadors  
    • Parking Task Force
    • Off-site events, such as the Brady Neighborhood Concert series, Comic Expo, etc.

Volunteer Coordination:

  • Works with the Volunteer Manager to ensure all concert-related volunteer opportunities are added to the volunteer management software
  • Train volunteers on respective duties (FOH, ambassador/greeter, etc.)
  • Serve as Volunteer Point of Contact for on-and-offsite events.


  • Support organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture 
  • Other work-related duties as assigned.
  • 2-3 years customer service and/or operations experience, preferably in a concert hall or theatrical environment
  • Ability to work nights and weekends
  • Exhibit strong project management skills, problem-solving, and critical thinking skills.
  • Proven effectiveness in interacting and collaborating with other departments and co-workers
  • Demonstrate a high degree of creativity, resourcefulness and energy
  • Experience working with/managing volunteers desired

Reporting Relationship: Director of Audience Engagement

Salary Description
Annual Wage: $41,000 - $46,000 ($19.71 - $22.11)