Audience Engagement Manager
Cincinnati, OH Marketing
Job Type
Full-time
Description

The Audience Engagement Manager is responsible for managing key aspects related to the overall patron experience at concerts. This includes three main areas of responsibility: managing front-of-house (FOH) activity for all concerts, assist with audience development initiatives and coordinating volunteers to support these activities. 


Job Responsibilities:

Front of House Management:

  • Manage front-of-house (FOH) activity across all product lines, with an eye toward delivering excellent guest service and      experiences
    • Serve as front-of-house manager for most concerts
    • Manage and distribute FOH schedule, disseminate information to and train other FOH staff  
    • Participate in usher meetings prior to concerts; use these as an opportunity to seek and provide input on improving the audience experience
    • Serve as a liaison to Cincinnati Arts Association with respect to ushers, ticket-takers and concessions; address issues in these areas as necessary
    • Adjust lobby signage and set up weekly
  • Coordinate weekly concert fact sheet; coordinate with Music Hall staff and ushers regarding concert set up
  • Coordinate experiential elements to ensure a seamless, end-to-end concert experience (bus drop-off/pick-up for Young People’s      Concerts; Brady Neighborhood Concert shuttles, etc.)
  • Assist Cincinnati Arts Association in training ushers and coordinate/lead training of staff and volunteer ambassadors
  • Participate in cross-department, strategic efforts to help ensure unparalleled concert experiences for audience members; help execute concert enhancements and provide event support to enhance the audience experience. 

Audience Development Initiatives: 

  •  Assist with the creation and implementation of audience development initiatives including but not limited to:
    • Young Professional engagement
    • Student Ambassadors  
    • Parking Task Force
    • Off-site events, such as the Brady Neighborhood Concert series, Comic Expo, etc.
       

Volunteer Coordination:

  • Works with the Volunteer Manager to ensure all concert-related volunteer opportunities are added to the volunteer management software
  • Train volunteers on respective duties (FOH, ambassador/greeter, etc.)
  • Serve as Volunteer Point of Contact for on-and-offsite events.

Other:

  • Support organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture 
  • Other work-related duties as assigned.
Requirements
  • 2-3 years customer service and/or operations experience, preferably in a concert hall or theatrical environment
  • Ability to work nights and weekends
  • Exhibit strong project management skills, problem-solving, and critical thinking skills.
  • Proven effectiveness in interacting and collaborating with other departments and co-workers
  • Demonstrate a high degree of creativity, resourcefulness and energy
  • Experience working with/managing volunteers desired

Reporting Relationship: Director of Audience Engagement


Salary Description
Annual Wage: $41,000 - $46,000 ($19.71 - $22.11)